Director, IT

The IT Director is responsible for leading the organization's technology strategy and operations across multiple locations within a material handling dealership environment. This role oversees all IT systems, infrastructure, and support services while managing a team of Help Desk Engineers. The IT Director will ensure technology solutions effectively support dealership operations, including sales, service, parts, and field operations., * Develop and execute IT strategy aligned with business goals

• Lead and manage a team of Help Desk Engineers
• Oversee IT operations across all locations
• Manage Microsoft Dynamics for sales, service, inventory, and parts
• Administer Microsoft 365 and Azure environments
• Oversee network infrastructure (WAN/LAN, VPNs, firewalls)
• Support mobile and field service technologies
• Ensure cybersecurity and risk management practices
• Lead disaster recovery and business continuity planning
• Collaborate with leadership to improve operational efficiency
• Manage IT budget and vendors
• Establish IT policies and KPIs

AI Strategy, Use & Governance:

• Develop and implement AI strategies to enhance operations across sales, service, and parts
• Evaluate and deploy AI tools to improve efficiency, customer experience, and decision-making
• Establish governance frameworks for responsible AI use, including security, compliance, and ethics
• Monitor risks related to AI, including data privacy and model accuracy
• Identify practical AI use cases in a fast-paced commercial environment
• Support user adoption and training of AI-enabled tools
• Stay current with emerging AI technologies

• 8+ years of IT experience with leadership

• Multi-site IT operations experience

• Expertise in Microsoft 365, Azure, Microsoft Dynamics, networking

• Experience with dealership or industrial systems

• Knowledge of cybersecurity and risk management

• Strong leadership and communication skills, * Bachelor's degree in IT or related field

• Certifications (Microsoft, Azure, Cisco, ITIL)

• Experience in material handling or equipment dealerships

• Familiarity with Microsoft Dynamics

• Knowledge of IT governance frameworks

Leadership Competencies

• Strategic thinking
• Leadership and accountability
• Change management
• Cross-functional collaboration

Family owned and operated since 1981; Shoppa's Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling - the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.