Property Technology Specialist

The Property Technology Specialist plays a key role in ensuring the stability and performance of technology systems spanning infrastructure, networking, telecom, and energy management systems for a diverse portfolio of retail properties. The ideal candidate brings experience in IoT infrastructure within a real estate or property management environment, along with strong organizational, analytical, and cross-functional coordination skills while fostering collaboration among IT teams, property stakeholders, and vendor partners. Success is defined by the ability to effectively execute complex initiatives while confidently handling high-impact escalations, coordinate outage response efforts, and drive timely resolution of critical issues., * Own the end-to-end execution of technology projects and ad-hoc initiatives by driving day-to-day coordination, status tracking, and issue resolution in alignment with IT management's defined scopes, timelines, requirements, processes, and strategy.

• Keep IT management informed on timelines, expectations, and project impacts through clear communications, prompt issues escalation, and timely updates.
• In collaboration with IT support, networking, property teams, and vendors, coordinate and assist on-the-ground troubleshooting and resolution of technology issues and service outages, as needed.
• Serve as the primary vendor liaison during project execution and service outage resolution and managing site-level activity.
• Build and maintain strong vendor partnerships to ensure timely technician dispatch, site readiness verification, effective on-site service delivery, adherence to specifications, and issue escalation to IT management.
• Contribute to vendor evaluation by providing feedback on vendor SLA performance, service quality and overall effectiveness.
• As directed by IT management, collaborate with property teams to ensure technology products comply with internal policies, including cybersecurity, physical access, data handling, and legal guidelines.
• Maintain strong working relationships with property teams and corporate stakeholders.
• Other duties as assigned.

• High school diploma or GED required.
• Minimum of 3 years of experience in IT support or service delivery, with exposure to enterprise infrastructure environments. Experience within a real estate company or property management environment is preferred.
• At least 3 years coordinating or supporting the implementation of IT infrastructure technology, including networking, telecom, and device management.
• Experience managing technician vendor coordination, on-site service calls, and field deployments and troubleshooting.
• Working knowledge of ITIL principles and comfort operating in structured service environments.
• Proficiency with ServiceNow, Monday.com, or similar platforms for tracking issues, tasks, and project management.
• Strong interpersonal and communication skills, with a demonstrated ability to collaborate effectively across departments, vendors, and stakeholders.
• Proven ability to manage multiple tasks in fast-paced, dynamic settings with minimal supervision.
• Comfortable navigating property operations environments and maintaining professional rapport with both technical and non-technical stakeholders.
• Detail-oriented and organized, with a consistent focus on follow-through and meeting project timelines.
• Basic budgeting and cost tracking skills, with the ability to monitor project-related expenses and provide accurate updates to project managers and stakeholders.

• Salary type: Exempt
• Pay Frequency: Bi-weekly
• Annual Base Salary Range: $75,000 - $105,000
• Annual Bonus: 10%

Benefit Information

• Competitive compensation
• Medical, Dental and Vision beginning day 1
• 401(k) Company matching
• 401(k) Vests on Day 1
• Career development programs
• Charitable donation matching
• Generous paid time off (i.e., vacation, personal holidays, paid sick time)
• Paid Volunteer Hours
• Paid Parental Leave
• Family planning assistance including IVF, surrogacy, and adoption options
• Wellness and mental health resources
• Pet insurance offering
• Childcare Assistance
• Commuter benefits
• A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.

Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 110 high-performing retail assets, encompassing over 103 million square feet of space across the United States. As an owner-operator, we're committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we're shaping the future of the industry by delivering exceptional value to our partners and the communities we serve