ServiceNow Senior Developer (HRSD)

HRSD Development

• Design, configure, and develop solutions within ServiceNow HRSD, including: o Case and service management o Lifecycle events o HR catalog and services o Employee Center / HR portals

• Build and maintain workflows using Flow Designer and legacy Workflow where needed.

• Configure business rules, client scripts, UI policies, and script includes.

• Develop and maintain integrations supporting HRSD (e.g., Workday, identity systems, document tools).

• Support upgrades, patching, and testing for HRSD releases. Portal & Experience Configuration

• Design and configure ServiceNow portals and Employee Center experiences.

• Customize widgets, themes, layouts, and UX using: o HTML, CSS, JavaScript o AngularJS (for legacy portals) o Now Experience UI Framework where applicable

• Ensure portals are intuitive, accessible, and aligned to branding standards.

• Optimize performance and usability across desktop and mobile.

• Platform & Development Leadership.

• Lead technical design for HRSD initiatives.

• Translate business requirements into technical solutions.

• Enforce development standards, documentation, and code quality.

• Mentor junior developers and review code.

• Partner with architects and platform leads on long-term roadmap and platform strategy. Support & Optimization

• Troubleshoot and resolve complex HRSD and portal issues.

• Support production incidents and enhancement requests.

• Drive continuous improvement in performance, automation, and user experience.

Work Experience: 5-8+ years of ServiceNow development experience and 3+ years of hands-on HRSD development experience, + Strong experience with ServiceNow portals and Employee Center.

• Advanced skills in: o JavaScript o ServiceNow scripting (Business Rules, Client Scripts, Script Includes) o Flow Designer o UI customization

• Experience integrating ServiceNow with HR systems (e.g., Workday, SAP, AD, Okta).

• Strong understanding of ServiceNow data model, ACLs, and security.

• ServiceNow HRSD Implementation Specialist or Developer certification. (Preferred)

• Experience with Now Experience UI Framework. (Preferred)

• Experience with Virtual Agent / HR chatbots. (Preferred)

• Experience in large enterprise, global environments. (Preferred)

• Agile/Scrum delivery experience. (Preferred)

• Strong communication and stakeholder engagement skills.

• Ability to lead technical discussions with non-technical partners.

• Detail-oriented with a focus on quality and scalability.

• Comfortable owning solutions end-to-end.

• Collaborative and mentor-oriented mindset. Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.