Sr. Applications Operations Engineer
Gravity Hair Salon, LLC
Cincinnati, United States of America
1 month ago
Role details
Contract type
Temporary to permanent Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Senior Compensation
$ 150KJob location
Remote
Cincinnati, United States of America
Tech stack
Information Technology Operations
Uptime
Performance Tuning
Performance Monitor
Data Pipelines
Job description
- Lead day-to-day operations for business-critical applications and platforms
- Partner with product and business teams to define support models and KPIs
- Monitor system performance, uptime, and SLA adherence
- Own incident management, including escalation and root cause analysis
- Implement proactive monitoring and automation to prevent outages
- Build capacity and performance models to support system scalability
- Drive operational improvements, standardization, and efficiency across teams
- Conduct system health checks and lead continuous improvement efforts
- Communicate system status, risks, and updates to stakeholders and leadership
- Mentor junior team members and provide technical guidance
Requirements
- Strong experience in Application Support, IT Operations, or SRE-type environments
- Proven ability to manage incidents, outages, and root cause analysis
- Experience with monitoring tools, automation, and performance optimization
- Comfortable working in fast-paced, ambiguous environments
- Strong communication skills with both technical and non-technical stakeholders
- Ability to influence, collaborate, and drive cross-functional alignment, * Bachelor's degree + 4+ years experience, OR
- Associate's degree + 7+ years experience, OR
- 3+ years in Application Operations / IT Support (or similar)
- Military experience considered equivalent
