Junior IT Computer Operator
Computer Enterprises Inc
28 days ago
Role details
Contract type
Temporary to permanent Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Junior Compensation
$ 46KJob location
Remote
Tech stack
IBM System I
Confluence
JIRA
Batch Processing
Computer Literacy
Information Technology Operations
Job Scheduling
Information Technology
Control M
Job description
- Monitor and execute automated applications and batch processing jobs
- Monitor job scheduler (Control-M or similar) and respond to failed job alerts
- Troubleshoot common job failures using documented SOPs
- Escalate incidents outside defined procedures
- Fulfill basic customer service requests using predefined scripts
- Document incidents, requests, and resolutions in ITSM tools
- Execute approved, low-risk operational changes during change windows
- Adhere to change management and operational governance processes
Requirements
- 1+ year experience in Computer Operations or IT Operations
- Hands-on experience with: Control-M or similar job scheduling tools, IBM AS/400 (iSeries) environments, Jira and Confluence
- Basic understanding of ITIL / ITSM concepts
Required Education
- Computer trade school certification or Associate degree or higher in IT / Computer Science (or equivalent experience)
