IT Support Specialist

• Travel to customer locations to perform onsite technical support and hardware repairs
• Diagnose and troubleshoot issues with laptops, desktops, and printers
• Install, maintain, and replace IT hardware components
• Deliver excellent customer service and maintain clear communication with end users
• Document service activities, updates, and resolutions accurately
• Manage daily dispatch schedules and respond promptly to service calls
• Participate in on-call rotation as required

We are looking for a motivated and customer-focused Field Service Technician to provide onsite technical support while dispatching from home. This role requires strong hands-on technical skills, the ability to work independently, and a willingness to travel to client locations to resolve hardware issues., * Field Service Experience - Prior experience in a dispatch-based role requiring travel

• Hardware Repair Skills - Hands-on experience with laptops, desktops, and printers, * 1-2 years of hands-on field service or desktop support experience preferred
• CompTIA A+ certification (Required)
• Additional certifications (e.g., Fuji, Lenovo, Lexmark) are a plus
• Strong troubleshooting and time management skills
• Ability to work independently in a remote/field-based environment

• Monday to Friday: 9:00 AM - 6:00 PM
• Overtime, weekends, and after-hours work may be required
• On-call: Yes (rotation-based)
• Shift Differential: No

Travel Requirements

• Daily travel: 50-150 miles (varies based on service calls)
• Candidates must be comfortable with extensive driving

Pay: $20.00 - $22.00 per hour