Computer Technician I job in Terre Haute

The Computer Tech I works in the Technology Support Center at a variety of duties. Areas of work include Help Desk, Front Desk, Software Repair, and Computer Deployment. Each area of focus has slightly different day-to-day tasks, but all involve working with customers to resolve technology issues., Help Desk - answer customer phone calls and emails, enter tickets, resolve issues over the phone using various tools including remote access software.

Front Desk/Software Repair - greet customers coming to the TSC and troubleshoot computer issues. Enter tickets and triage issues for escalation. Troubleshoot computers that could not be repaired during the initial consultation and communicate with customers about device pick-up.

Computer Deployment - prepare computers to be issued to faculty and staff. Manage inventory processes. Deliver and set up computers to employee offices.

Indiana State University student enrolled in at least 6 credit hours., High School diploma or GED

Required Field(s) of Study

Indiana State University student enrolled in at least 6 credit hours.

Preferred Relevant Education and Experience

Education: No Response Experience: No Response, Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Must be comfortable networking with groups or individuals, Proficiency with Microsoft Office and other computer applications, Proven verbal and written communication skills, Willing to interact with students, Work effectively with a diverse community