Computer Tech I

Knowledge, Skills and Abilities Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Must be comfortable networking with groups or individuals, Proficiency with Microsoft Office and other computer applications, Proven verbal and written communication skills, Willing to interact with students, Work effectively with a diverse community Other Knowledge, Skills and Abilities NCAA Guidelines

All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU., Help Desk - answer customer phone calls and emails, enter tickets, resolve issues over the phone using various tools including remote access software.

Front Desk/Software Repair - greet customers coming to the TSC and troubleshoot computer issues. Enter tickets and triage issues for escalation. Troubleshoot computers that could not be repaired during the initial consultation and communicate with customers about device pick-up.

Computer Deployment - prepare computers to be issued to faculty and staff. Manage inventory processes. Deliver and set up computers to employee offices.

All areas will involve some cross-training and work in the other areas.

Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours., Required Relevant Education & Experience High School diploma or GED Required Field(s) of Study Indiana State University student enrolled in at least 6 credit hours. Preferred Relevant Education and Experience Education: No Response; Experience: No Response Supervisory Responsibilities This job has no supervisory responsibilities., o Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in the process, and may demonstrate originality and inventiveness.

o Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.

o Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.

o Digital Technology: Select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems.

o Leadership: Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others. The individual is able to assess and manage his/her emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work.

o Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

o Career and Self Development: Identify and articulate one's skills, strengths, knowledge, and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth. The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities, and understands how to self-advocate for opportunities in the workplace.

o Equity and Inclusion: Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. The individual demonstrates openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and understand individuals' differences. Career Competencies

Competency: Critical Thinking/Problem Solving Competency: Oral/Written Communications Competency: Teamwork/Collaboration Competency: Digital Technology Competency: Professionalism/Work Ethic Competency: Career and Self Development Competency: Equity and Inclusion

1. • Are you currently in good academic standing with the University?

• Yes
• No

2. • Are you currently in good conduct standing with the University?

• Yes
• No

3. • What is your expected graduation date? (Open Ended Question)
4. • Will you be available to work during the summer?

• yes
• no