Systems Engineer

The Sr. Systems Engineer, ProAV will serve as a technical expert supporting NETGEAR's ProAV solutions across the Northeast U.S. This role combines customer onboarding, field engineering, pre-sales support, and industry engagement., Customer Onboarding & Technical Training

• Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations

• Collaboration with the Northeast Sales Territory Manager to ensure successful deployments

• Deliver remote and on-site training covering:

• AV-over-IP network design

• Switch profile selection

• PTP configuration

• Dante, AVB, Milan configuration

• API integration and video configuration

• Develop customized training materials, system designs, and internal/external knowledge base documentation

• Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments

Professional Services & Field Engineering

• Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues

• Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics

• Support commissioning of AV-over-IP systems to ensure stable production performance

• Resolve escalated issues involving, * Support Sales, Business Development, and Channel teams with technical scoping and solution design

• Conduct on-site and virtual product demonstrations

• Assist in Bill of Materials (BOM) creation and system architecture design

• Provide competitive analysis and technical positioning

• Contribute technical expertise to expand NETGEAR's ProAV presence in the U.S. market

Internal Tool & Documentation Development

• Develop and maintain internal scripts, configuration tools, and deployment utilities

• Create automation tools to reduce troubleshooting time (log analysis, profile validation, configuration parsing)

• Author best practice guides, training materials, and knowledge base documentation

Industry Representation & Events

• Represent NETGEAR at U.S. industry conferences and partner events

• Deliver technical workshops and presentations

The ideal candidate brings deep expertise in AV-over-IP networking, strong troubleshooting capabilities, and the ability to deliver high-impact technical training and solution design., * Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles

• Deep knowledge of:

• ProAV networking products

• AV-over-IP technologies

• Multicast networking and IGMP

• Switch profile development

• NETGEAR API and configuration processes

• This expertise is typically gained through:

• Strong understanding of routing and switching fundamentals

• Hands-on deployment of AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks

• Field experience troubleshooting complex AV-over-IP systems

• Independent lab development and advanced technical self-study

Preferred Qualifications:

• Bachelor's degree preferred but not required

• Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required.

• Experience working in a Solutions Architect or Systems Engineering capacity preferred

Physical Requirements:

• Must be willing to travel up to 60% within the Northeast US region.

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You'll find our values woven through our processes, present in our decisions, and celebrated throughout our culture. We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.