IT Support Specialist/System Administrator

The IT Support Specialist will manage day-to-day helpdesk and desktop support tasks, resolving end-user issues and maintaining systems. Will also assist with higher level system administration, network management, server management, and security tasks. This is a contract to hire role., * Resolve Tier 1 and Tier 2 support tickets, including hardware/software troubleshooting, user account issues, and printer setup.

• Install, configure, and maintain desktops, laptops, and peripherals (e.g., Xerox printers).
• Provide end-user support and training for Windows 10/11, Office 365, and other common applications.
• Manage IT inventory, ensure systems are patched, and track ticket resolution to meet service level agreements (SLAs).
• Serve as an escalation point for complex helpdesk issues, delivering top-tier technical support.
• Document processes, tickets, and system configurations for consistency and future reference.
• Prepare for potential future supervisory duties, such as training or guiding junior staff if the team expands.

• Minimum of 3 years of helpdesk experience with strong troubleshooting and problem-solving skills.
• Minimum of 2 years of system administration experience, including managing servers, Active Directory, and network configurations.
• Strong knowledge of Windows 10 and 11, computer hardware, and networking protocols (TCP/IP, DNS, DHCP).
• Continuous engagement with emerging technologies, cybersecurity practices, and industry trends.
• Working knowledge of cybersecurity practices and tools.
• Excellent communication and documentation skills.
• Ability to prioritize tasks and work independently in a dynamic environment.
• Adaptability to handle both routine support and advanced technical tasks.
• Potential for light supervisory skills to prepare for future team growth.

Preferred Certifications:

• CompTIA A+, Network+, or Security+
• Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator
• Cisco CCNA
• ITIL Foundation