IT Support Administrator

We are seeking a reliable and detail-oriented IT Administrator to support our internal technology operations. This role is ideal for someone early in their IT career who is eager to gain hands-on experience in a fast-paced professional environment. The position combines technical support, operational coordination, and in-office responsibilities., * Serve as a first point of contact for internal IT requests via the firm's IT ticketing inbox

• Triage, track, and escalate IT issues to ensure timely resolution
• Assist with onboarding and offboarding processes, including setting up and configuring user accounts, hardware, and system access
• Package, ship, and receive IT equipment (laptops, monitors, accessories) for employees
• Provide basic troubleshooting support for hardware, software, and connectivity issues
• Maintain inventory of IT equipment and ensure accurate tracking
• Coordinate with internal team members and external vendors as needed
• Support in-office IT needs during designated in-office days

Do you have experience in macOS support?, Do you have a Bachelor's degree?, * 0-2 years of experience in IT support, help desk, or related field

• Strong understanding of computer systems, networks, and common software (Windows, Microsoft 365, etc.)
• Strong organizational skills and attention to detail
• Ability to manage multiple requests and prioritize effectively
• Clear communication skills and a customer-service mindset
• Comfortable handling physical tasks such as packaging and moving equipment

Requirements:

• Must be based in the Chicago area
• Ability to work in-office at least 2 days per week
• Ability to lift and move standard office equipment (e.g., laptops, monitors)

Preferred (but not required):

• Experience with ticketing systems or IT support tools
• Exposure to user onboarding/offboarding processes
• Familiarity with IT security practices, * Bachelor's (Required)

Experience:

• IT: 1 year (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, * Opportunity to gain hands-on IT experience in a collaborative environment
• Exposure to a wide range of systems and operational processes
• Large growth potential within a developing internal IT team

Pay: From $55,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance