Technical Engineer - Infrastructure

ServicePoint is seeking a Technical Engineer to serve as the technical lead on infrastructure projects and provide expert guidance across enterprise systems. This role focuses on maintaining, optimizing, and standardizing IT infrastructure while supporting a hybrid environment of Windows, Linux, and network systems., Infrastructure Leadership & Technical Expertise

• Serve as the technical lead on infrastructure projects, developing specifications and providing expert guidance
• Establish and enforce technical standards for infrastructure implementation across the organization
• Support regional and local IT projects with documentation, SOPs, and guidance for internal teams

System Administration & Operations

• Administer and maintain Windows Active Directory and enterprise systems
• Oversee regional server operations, including performance monitoring, patching, and system upgrades
• Manage Veeam backups, antivirus solutions, and intrusion detection systems
• Support and manage hybrid Linux/Windows environments and network devices, coordinating changes with global teams

Collaboration & Vendor Management

• Collaborate with external vendors and service providers to support existing systems and applications
• Deliver specialized IT support for Executive Leadership, Board members, and HR
• Partner with regional colleagues to drive process improvements and standardize IT services

End-User Support & Change Management

• Provide desktop support for both Windows and macOS environments
• Coordinate change management processes and ensure adherence to service desk SLAs
• Implement and enforce global security policies across North American sites

Additional Duties

• Perform other duties as required to meet business needs

Do you have experience in macOS?, * Minimum 7 years of IT experience, including senior engineering roles

• Proven experience configuring, implementing, and maintaining enterprise systems across North America, including servers (IT/OT), network infrastructure, telephony, and virtualization platforms (VMware)
• Strong communication skills and a customer-focused approach to service delivery
• Experience with hybrid Linux/Windows environments and network devices

ServicePoint offers opportunities for growth in a fast-paced industry, competitive pay, and a supportive team environment. Join us to build a fulfilling career while working with state-of-the-art systems that keep people connected and secure.

Equal Opportunity & Accessibility: ServicePoint is an equal opportunity employer committed to diversity, equity, and inclusion. We prohibit discrimination or harassment of any kind based on protected characteristics outlined by federal, state, or local laws.

ServicePoint provides reasonable accommodations for individuals with disabilities. Please communicate any required accommodations during the application or interview process so we can support your needs.