Incident Response Center Analyst

We are seeking a dynamic and proactive Incident Response Analyst to join our team at [Datacenter]. This role is essential for maintaining the stability, safety, and integrity of our operations. The position focuses on system and facilities monitoring (70%) and incident management & escalation (30%), ensuring both security posture and critical infrastructure health. The ideal candidate will demonstrate the ability to quickly identify issues, assess operational risk, and triage events to the correct engineering or facilities personnel within the Data Center environment. They will maintain focus during high-volume alerting, communicate clearly, and collaborate effectively across global teams., * Critical Infrastructure & Facilities Monitoring

• Monitor and respond to Data Center facility alerts, including but not limited to:
• BMS (Building Management System) alarms
• Power anomalies such as UPS/rectifier alerts, circuit overloads, PDU faults, breaker trips
• Generator, ATS, and transfer switch alerts
• Cooling & climate issues including high humidity, high temperature, CRAC/CRAH alarms
• Water leak detection or environmental sensor deviations
• Assess the severity and operational impact of each alert and accurately triage events to Facilities Engineering, Electrical/Mechanical teams, or site operations as appropriate.
• Infrastructure & Security Event Monitoring

Monitor and respond to system and security alerts including:

• Intrusion Detection Systems (IDS), Access Control anomalies, forced-door or badge-related alerts
• Network connectivity failures, server performance issues, or system degradation indicators
• Application or service-related failures affecting DC operations Act as the first layer of defense, ensuring timely detection, initial investigation, and proper classification of incidents.

Incident Ownership & Communication

• Serve as the primary point of contact for all site-specific alerts and operational issues.
• Provide real-time communication and coordination during incidents, ensuring proper handoff to engineering teams, facilities teams, or global NOC/command center resources.
• Maintain disciplined follow-through on post-incident workflows, ensuring documentation, root cause collaboration, and resolution tracking.

Reporting & Continuous Improvement

• Prepare detailed incident reports, capturing timelines, impact assessments, mitigation steps, and escalation paths.
• Identify recurring trends in facility or system alerts and contribute recommendations to improve infrastructure reliability and operational readiness.
• Support security and engineering initiatives by assisting in the implementation of upgraded monitoring practices, tools, or alert governance methods.

• Minimum 3 years' experience in a command center, service center, NOC/SOC, or 24×7 operations environment.
• Demonstrated capability in triaging multiple concurrent alerts, prioritizing based on operational risk, safety, and business impact.
• Familiarity with critical facility systems such as BMS, power distribution, UPS/ATS, and cooling infrastructure.
• High proficiency with IT applications, including fast and accurate keyboard skills (25 wpm minimum).
• Basic understanding of technical elements related to IP networks, servers, and LAN/WAN.
• Excellent written and verbal communication skills, with strong attention to detail.
• Proven ability to work independently and interact effectively across all organizational levels.
• Basic knowledge of data protection practices (e.g., GDPR) and handling of sensitive information