Production Support Engineer

Insight Global is seeking a L2/L3 Production Support Engineer to join one of our largest financial clients in Plano, TX. The Production Services Specialist will support Global Financial Crimes (GFC) technology, specifically within the Sanctions portfolio, which is part of a broader Compliance organization that includes AML, Sanctions, and Portfolio Disclosures. This role is focused on Tier 1, mission critical applications that perform real time screening of customer and payment data prior to transaction processing, identifying potential sanctions watchlist matches and alerts and partnering with upstream teams to determine whether payments should be approved or processed. The specialist executes daily production support activities including application monitoring, incident and request management, problem investigation, root cause documentation, disaster recovery and application recovery certification exercises, and application capacity management. The role also involves close collaboration with internal stakeholders-primarily the Global Payments team-as well as direct engagement with third party vendor application providers.

5+ years of hands on L2 production support experience

• Monitoring tools ITRS, Dynatrace and Splunk (used daily)

o Ability to write and modify queries independently

• SQL fundamentals - Ability to run SELECT queries, perform joins, and query databases independently

• Hands on experience in a Linux/Unix -Strong command line experience and scripting fundamentals

• Strong understanding of production support processes and issue triage

• Autosys Job scheduling tools experience- Monitoring batch processes to completion

• Experience monitoring the performance and health of system applications, ability to identify and resolve issues proactively

• Knowledge on ITIL concepts like Incident and Problem Management Nice to Have / Preferred:

• Experience with Informatica (used in some workflows, but not required)

• Experience working with Jira (creating and managing tickets for the team)

• Prior Bank of America experience preferred, though candidates from other large banks are acceptable