Technical Support Specialist

Process requests for all communication services at the University; build phone sets, software clients, call distribution trees and respond to inquiries which are analyzed and acted upon or referred as necessary; answer technical questions; train end users on the communications options available with the Cisco phone system. Reconcile billing inquiries from users; maintain records in databases associated with the billing process and the call processing system. Educate department Telecom coordinators. Work with ACCESS department to configure and setup communications to meet ADA requirements.

Associate's degree in Telecommunications or at least five years related experience required. Effective communication skills required. Ability to work independently and to coordinate with others. Ability to interface with the user community including students, faculty and staff. Effective project management skills and attention to detail are necessary., Experience in Telephone and Data Communications environment highly desirable. Experience using typical business applications software including spreadsheet applications.Experience with CISCO Communications systems UCM.