Sr Livevox Developer

Realign Llc
28 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 200K

Job location

Remote

Tech stack

API
Amazon Web Services (AWS)
Amazon Web Services (AWS)
Continuous Integration
Elasticsearch
Salesforce
Scripting (Bash/Python/Go/Ruby)
Delivery Pipeline
Snowflake
Kafka
Functional Programming
SailPoint

Requirements

  • 6-8 year exp. in Livevox/NICE In Contact development
  • Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)
  • Strong knowledge on Nice Personal Contact Dialer.
  • Strong knowledge on NICE IEX .
  • Strong knowledge on Nice Quality Management
  • LiveVox dialer /Smart Reach hands-on with scripting
  • Good knowledge on API GW; Elastic Stack (ELK) ; Snowflake integration.
  • Good knowledge on AWS ; Kafka and hands-on on AWS services such as EKS ,EC2 , Lambda and Kafka configuration knowledge.
  • Should have knowledge on salesforce call center components ( SSO configuration/SailPoint profiling / Omnichannel /call center setup /SF managed packages/Softphone integration with NICE; LiveVox switches)
  • Understanding of the Studio Scripting
  • Experience working with Kafka.
  • Experience Nice Personal Contact Dialer.
  • Experience in NICE IEX
  • Knowledge in CI/CD Tools and DevOps pipeline
  • Must come to office 3-4 days and be in office for client interview., * Nice Incontact Studio Scripting
  • LiveVox dialer /Smart Reach hands-on
  • Kafka
  • Hands on experience working with Nice Quality Management
  • Hands on experience working with Nice Quality Management
  • Hands on experience working with Nice Quality Management
  • Hands on experience working on LiveVox dialer /Smart Reach hands-on

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