PSS Launch Solution Lead
Role details
Job location
Tech stack
Job description
The Patient Experience Launch Lead is a critical management role responsible for supporting upcoming product launches, driving decisions, providing guidance in specific problem-solving areas, ensuring best practices, building a quality mindset, and removing obstacles. This role manages a diverse team of 6 resources across multiple geographic locations.
This position collaborates closely with Architecture, DevOps, Cybersecurity, Compliance, Product, and PMO teams to drive integration architecture, incorporate industry best practices, scalability, environment stability, and regulatory-ready release practices. You will also manage and mentor cross-functional teams, enabling capability growth, high performance, and strong alignment with enterprise goals.
Join the digital engine driving Sanofi's transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you'll help build the first biopharma company powered by AI at scale., Team Leadership & Management
- Lead and develop a team of 6 professionals across multiple geographic locations
- Foster an inclusive, collaborative environment that encourages innovation and continuous improvement
- Provide clear direction, mentorship, and professional development opportunities for team members
- Conduct regular performance evaluations and provide constructive feedback
- Promote Sanofi's values of Teamwork, Courage, Respect, and Integrity within the team
Technology Expertise
- Demonstrate proficiency in Salesforce clouds (Health Cloud, Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)
- Maintain solid understanding of Veeva CRM and Veeva Engage to support Patient Events
- Demonstrate working knowledge of integration technologies including IICS, AWS, Snowflake, and Python
- Stay current with emerging technologies and industry trends relevant to patient experience
- Apply technical expertise to solve complex problems and drive innovation
Product Launch Support
- Collaborate with cross-functional teams to ensure successful delivery of product launches
- Establish and maintain strong relationships with peers, internal stakeholders, and external vendors
- Ensure alignment with Product Owners, Scrum Masters, Engineering, and Architecture teams
- Develop and implement launch strategies that prioritize patient needs and experience
- Monitor launch metrics and KPIs to measure success and identify areas for improvement
Quality & Compliance
- Champion quality-focused approaches throughout the development lifecycle
- Implement left-shifting activities in the SDLC to identify and mitigate risks early
- Ensure adherence to Sanofi Patient Services standards and compliance requirements
- Maintain strict protocols for patient data safety, including PHI/PII protection and GDPR compliance
- Conduct regular audits and reviews to ensure ongoing compliance with regulatory requirements
- Stay informed about evolving healthcare regulations and their impact on patient services
Requirements
- Bachelor's degree required; advanced degree (MS, MBA) preferred
- 10+ years of total professional experience in digital patient support services role, of which at least 3 years must include leadership experience managing geographically dispersed technical teams
- Pharmaceutical or healthcare industry experience required - strong understanding of patient services operations in pharmaceutical or healthcare industry
- Proven experience with Salesforce Health Cloud
- Track record of successful product launches and technology deployments
- Deep understanding of healthcare data privacy regulations (HIPAA, GDPR)
- Experience with PHI/PII data handling and patient data safety protocols
- Ability to influence senior leadership and navigate complex stakeholder environments
- Advanced skills in Agile delivery, product collaboration, compliance, and digital strategy
- Fluent in English
Preferred Qualifications
- Additional Salesforce platforms experience (Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)
- Working knowledge of integration technologies (IICS, AWS, Snowflake, Python)
- An additional language beyond English is a plus, Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
Benefits & conditions
- Bring the miracles of science to life alongside a supportive, futurefocused team.
- Discover endless opportunities to grow your talent and drive yourcareer, whether it's through a promotion or lateral move, at home orinternationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
- Join the digital force behind Sanofi's AI-powered pipeline, where Expert, Generative, and Snackable AI accelerate the discovery, development and delivery of breakthrough treatments to patients.
- Help reduce time from discovery to commercialization, delivering life-changing medicines to patients faster than ever.
- Join a workplace where diversity, equity, and inclusion are at the core, with EmployeeResource Groups and leadership programs that celebrate every voice., Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !
US and Puerto Rico Residents Only
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
North America Applicants Only
The salary range for this position is
$161.250,00 - $232.916,66
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK (https://benefits.sanofiusallwell.com/fleet/public/index/ba511bf8-5c32-4828-9861-ab985fffab90/?cid=sanofi) .
Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/)
Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
