IT Support Associate

Our IT Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the IT Support Associate is to provide first-line support for all staff. The IT Support Associate is responsible for logging incidents and service requests and resolving support requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person (for walk-in customers) and self-service. This position will be based out of Edina, MN supporting Gilbert Mechanical.

Role & Responsibilities:

• Provide basic IT support and assistance to staff in a prompt, courteous, and empathetic manner.
• Log incidents and service requests accurately using the IT service desk system (ServiceNow).
• Assist users with the operation of hardware such as printers, scanners, and other peripherals.
• Perform basic troubleshooting and maintenance of desktop computers, laptops, and mobile devices.
• Diagnose and resolve simple software and hardware incidents, including operating systems and common software applications.
• Escalate more complex issues to higher-level support teams as necessary.
• Install and configure new IT equipment under supervision.
• Create temporary user accounts and reset passwords while ensuring data security.
• Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately.
• Communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Participate in internal training to stay updated with the latest technology and internal system processes.
• Other duties as assigned.

Do you have experience in SharePoint?, Do you have a High school diploma or GED?, * High school diploma or equivalent experience.

• 1 + years of experience within the information technology field, including but not limited to PC and mobile device support.
• Basic knowledge of the following technologies:
• Dell Desktops and Laptops
• Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint
• Apple and Android Tablets and Phones
• Problem-solving skills and the ability to troubleshoot basic IT issues.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.
• Customer-focused attitude with a commitment to providing high-quality service.
• Experience with ServiceNow a plus.

Pulled from the full job description

• AD&D insurance
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Paid sick time
• Employee assistance program, Health & Welfare: Company Paid medical, dental, vision, prescription drug, accident & sickness benefit, basic group life and AD&D, and Employee Assistance Program Time Off Benefits: Paid vacation, company-paid holidays, and paid sick leave Financial Benefits: 401(k) retirement savings plan Reasonable Accommodations If you need assistance or accommodations during the application or interview process, please contact us at ta@wearelegence.com or your dedicated recruiter with the job title and requisition number. Employment Eligibility Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position. Third-Party Recruiting Disclaimer Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence. Pay Disclosure & Considerations Where pay ranges are indicated, please note that a successful candidate's exact pay will be determined based relevant job-related factors, including any of the following: candidate's experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws. Equal Employment Opportunity Employer Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations. EEO is the Law   If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

For more than 40 years, it has been Gilbert's mission to provide outstanding mechanical, electrical, plumbing, controls, and fire protection services in the Minneapolis/St. Paul area. Today, Gilbert employs more than 200 people in the Twin Cities market, and its clients represent a diverse range of technical market sectors, with specialization in the healthcare industry. Our fun, open and innovative culture is supported by forward thinking industry leaders who are united in collaboration and the pursuit of breakthrough ideas. Gilbert's philosophy includes mutual respect for all individuals, application of innovation and a rigorous serve-the-customer mentality. We create a culture of teaching and learning through cross mentoring that spans generations, disciplines, interests and talents. We strive to give each person exposure to the widest array of experiences possible to help them grow further and faster than they could anywhere else., Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems-enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world's most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.