MANAGER, GSDM IT CLIENT SERVICES, GSDM Office of Information Technology

Primary technologies used in meeting the responsibilities include but not limited to- Microsoft Active Directory, Windows Server, Citrix, Powershell, Windows 10/11, and Microsoft SQL Server. They will require a functioning knowledge of- VSphere, Networking, HIPAA Security, Learning Management Systems such as Blackboard., * Bachelor's Degree and 3-5 years' experience in the following managerial and leadership skills:

• Team development
• Team management
• Client relationship management
• Cross team communication working across an organization
• Ticket management
• Recruiting/hiring
• Resolving disciplinary issues
• Conflict resolution

Key technical skills:

• Windows 10,11 and Windows Server 2019
• Enterprise ticketing management such as ServiceNow
• Windows scripting such as Powershell
• Desktop management software such as KACE
• Microsoft Active Directory

A working knowledge of the following: vSphere, Networking, HIPAA Security, Learning Management Systems such as Blackboard, Microsoft SQL, Citrix, Project Management