Cyber Operations Analyst - Offensive Cybersecurity & Incident Response
Role details
Job location
Tech stack
Job description
RSM is seeking a Cyber Operations Analyst to join our Offensive Cybersecurity & Incident Response practice. This role is designed to enhance the efficiency and scalability of our operations by supporting engagement intake, proposal development, project tracking, and process improvement initiatives across the practice., Sales Intake & Pipeline Support
- Coordinate intake of new sales opportunities, ensuring complete and accurate scoping information is collected.
- Partner with directors and partners to prepare pricing, Statements of Work (SOWs), and proposal materials.
- Track pipeline opportunities, monitor key metrics, and highlight risks or bottlenecks for leadership visibility.
- Contribute to the design and optimization of intake and proposal processes using custom technology platforms.
Engagement & Project Support
- Support the setup and tracking of offensive cybersecurity and incident response engagements, including project creation, consultant assignment, and documentation.
- Monitor timelines, deliverables, and resource allocation to ensure alignment with client expectations.
- Maintain dashboards, trackers, and reporting mechanisms to provide real-time status updates to project leaders and clients.
- Assist with risk and issue tracking across active engagements.
Operational Excellence & Process Improvement
- Develop and maintain standardized documentation, playbooks, and workflows to improve consistency and efficiency across the practice.
- Partner with internal support functions (finance, operations, technology) to centralize data, track key performance indicators, and support leadership reporting.
- Identify process gaps, recommend improvements, and support adoption of new tools or methodologies.
- Contribute to internal knowledge management efforts by maintaining and organizing shared resources.
Requirements
We are looking for a highly organized and detail-oriented professional with strong communication skills and a strong technology background. The ideal candidate has experience supporting project or consulting teams, managing complex workflows, and creating operational visibility for leadership and stakeholders., * 3-5 years of experience in business analysis, project coordination, or operations support, ideally within cybersecurity, IT, or professional services.
- Bachelor's degree in business, information systems, or related field.
- Strong technical acumen and the ability to quickly understand cybersecurity and incident response service offerings.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple initiatives simultaneously.
- Strong written and verbal communication skills, including experience preparing client-facing documentation.
- Proficiency in Microsoft Office Suite and project management or workflow tools (e.g., MS Project, Smartsheet, or similar)., * Experience supporting cybersecurity or incident response teams.
- Familiarity with professional services operations, pipeline tracking, or resource management.
- Exposure to financial tracking, budgeting, or metrics reporting.
- Project Management certification (PMP, CAPM, or similar) is a plus., RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
Benefits & conditions
$85,100 - $161,700, At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
