Provision Technician

Provisioning & Onboarding Set up user accounts, licenses, MFA, and security policies. Configure and deploy devices, applications, and cloud services. Maintain accurate documentation and ensure all costs are logged. Customer Coordination Serve as the main point of contact during onboarding/provisioning. Provide status updates, timelines, and guidance on best practices. Collaborate with CSRs and scheduling teams to coordinate deployments. Device Lifecycle Management Perform device wipes, rebuilds, replacements, and secure destruction. Install OS images, MSP tools, and client-specific apps. Manage data transfers, asset updates, and QA checks. Offboarding Disable accounts, revoke licenses, and remove MFA access. Securely wipe, reassign, or retire devices per client policy. Document changes and maintain compliance. License & MFA Management Assign/reassign licenses and monitor usage. Assist users with MFA setup and troubleshooting. Flag risks such as low license counts or expiring payment methods.

We are seeking a detail-oriented Provisioning Technician to join our team. You will be responsible for preparing and deploying hardware, accounts, and cloud resources for new and existing clients. This role ensures a smooth customer onboarding experience and consistent execution of technical standards across all deployments., 1-3 years of experience in IT support, MSP operations, or provisioning. Familiarity with Microsoft 365 administration (users, groups, licensing, policies). Experience with endpoint management tools (Intune, Autopilot, RMM platforms). Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs). Ability to follow structured processes with strong attention to detail. Excellent documentation and communication skills., Ability to lift and carry up to 50 lbs Ability to communicate clearly over the phone

401(k) matching Company car Company parties Competitive salary Dental insurance Free food & snacks Health insurance Paid time off Training & development, Competitive compensation Fun, supportive workplace culture Pay commensurate with experience and qualifications Opportunities for career development and advancement Engaging, fast-paced MSP environment Physical Requirements

About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels.