Junior System Administrator (TTO7)

Que Technology Group, Inc., is seeking a Junior System Administrator to provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems., * Provide support for implementation, troubleshooting and maintenance of IT systems

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration

• Bachelor's degree in technical discipline
• Minimum of three (3) years of system administration experience or eight (8) years' experience in lieu of degree
• DoD 8570 IAT II level certification

• Competitive salary
• Company Medical/Dental/Vision plans - Company paid
• Short-term Disability, Long-term disability and Life Insurance - Company paid
• Business/ First Class travel upgrade for 7 hour or longer flights & company card will be provided for expenses
• Vacation / Personal days granted at 25 days per year
• Paid Federal Holidays - 11 days
• $5,000 Annual Professional Development Fund plus 40 paid hours if in class
• 401K with 6% company match; all contributions are immediately vested by Employee
• Employee will be paid a bonus of $10,000 per employee hired based on their referral
• Up to 3 paid Code Red days due to customer closure