IT Support Technician

• Moderately experienced Level 1 IT Support Technician to provide hands-on help desk and technical support across multiple power plant locations in the New York City area.
• This role requires a self-sufficient technician who can independently troubleshoot and resolve day-to-day IT issues while traveling between sites.
• Prior field support experience and is comfortable working in industrial environments with minimal supervision.

Responsibilities:

• Provide break/fix support for desktops, laptops, printers, and other hardware
• Perform printer troubleshooting and repair, including connectivity and hardware issues
• Support computer replacement, setup, and basic configuration
• Troubleshoot office applications, PDFs, and common end-user software issues
• Deliver basic network support, including:

• Connecting to switches
• Understanding patch panels
• Basic IP addressing and connectivity troubleshooting

• Assist end users with varying technical skill levels, including shared workstation environments
• Respond to and resolve daily help desk requests and on-site technical issues
• Travel between multiple sites across Queens, Staten Island, and Brooklyn on a rotating schedule
• Adhere to all safety protocols when working in power plant environments

• Proven experience as a Level 1 IT Support Technician (not entry-level or intern)
• Strong troubleshooting skills for:

• Desktop and laptop systems
• Printers and peripheral devices

• Working knowledge of basic networking concepts (switches, patch panels, IP addressing)
• Ability to work independently with minimal supervision
• Strong problem-solving and analytical skills
• Must be local to the NYC area and available for emergency support if needed
• Comfortable working in industrial/power plant environments with safety requirements
• Access & Technical Environment

o Membership in local support group o Local administrator rights on supported machines

• Responsibilities focused on endpoint and on-site infrastructure support

Pay Rate: $22.00-$23.00/Hour.

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity!