AI Technology Support Engineer/Analyst
Role details
Job location
Tech stack
Job description
We are seeking a highly skilled and motivated AI Technology Support Engineer/Analyst to join our dynamic team. The ideal candidate will possess a strong technical background in AI technologies, exceptional problem-solving abilities, and a passion for providing top-tier technical support. This role involves troubleshooting, diagnosing, and resolving complex issues related to AI products and services, as well as collaborating with cross-functional teams to enhance product performance and customer satisfaction., * Provide technical support for AI products and services, addressing client inquiries, troubleshooting issues, and offering resolutions in a timely and efficient manner.
- Diagnose and resolve complex technical problems related to AI algorithms, model deployment, data processing, and system integration.
- Collaborate with product development, engineering, and data science teams to identify and implement solutions for improving AI system performance and functionality.
- Conduct thorough analysis of technical issues, document findings, and communicate solutions to internal teams and clients.
- Develop and maintain comprehensive technical documentation, including user guides, troubleshooting manuals, and FAQs.
- Offer training and guidance to clients and internal teams on the utilization and optimization of AI technologies.
- Stay up-to-date with emerging trends and advancements in AI and related technologies to provide informed support and recommendations.
- Participate in the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction.
Requirements
- Strong understanding of machine learning algorithms, natural language processing, data analysis, and AI model deployment.
- Proficiency in programming languages such as Python, R, Java, or similar.
- Knowledge of data preprocessing, data visualization, and data manipulation techniques.
- Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).
- Excellent analytical and problem-solving skills with a proactive approach to identifying solutions.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Ability to work independently and as part of a collaborative team in a fast-paced environment., * Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. A Master's degree is a plus.
- Three years of experience in a technical support or engineering role, with a focus on AI technologies and related domains.
- Experience with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, Keras, etc.
Preferred Education, Experience and KSAs:
- Certifications in AI/ML or related technologies are desirable.
- Hands-on experience with deploying AI models in a production environment.
- Knowledge of API integration and microservices architecture.
- Experience with version control tools (e.g., Git).
- Familiarity with database technologies (SQL and NoSQL).
- Prior experience in a customer-facing technical support role.
Benefits & conditions
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement benefits (including 401(k) matching)
- Educational reimbursement
- Parental leave
- Employee stock purchase plan
- Tax-saving options
- Disability and life insurance
- Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
