Genesys cloud Lead Developer

Infosys is seeking a Genesys Cloud Developer primary responsibility will be to translate software requirements into working and maintainable solutions within the existing application frameworks. The chosen candidate will apply technical proficiency across different stages of the Software Development Life Cycle, gather accurate requirements and work closely with stakeholders to prioritize tasks and the scope of development. The role will require strong attention to detail with the ability to identify errors and make adjustments in a testing environment while contributing towards developing and adhering to best practices for developing applications that are scalable, relevant, and critical to the project.

Candidate must be located within commuting distance of Pennington, NJ or be willing to relocate to the area. This position may require travel to project locations Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of Experience 4+ Years of experience in designing and developing on Genesys Cloud CX Components and Genesys Architect Call Flows 4+ Years of experience in Genesys Cloud CX administration configuration and implementation. Should have developed Architect Call flow from scratch for Routing / Agent & Queue selection Logics, hand-on experience in Cloud API's / On-Prem API's integration. Strong experience in developing Java Scripts/Node.js, REST and SOAP APIs and Genesys Cloud API's. Experience in creating Workspace dashboard for monitoring Queue Activity, Agent performance, and Interactions. Strong experience in Genesys Cloud Admin configurations including - Contact Center, Telephony, Integrations, Routing, people, and permissions, Outbound etc., Experience in building / integrating AI BOT's to Routing framework. Experience in installing and configuring APIs through Genesys AppFoundry. Experience is troubleshooting various Genesys Config and Routing related issues. Experience in designing and developing on Genesys Cloud CX Components and Genesys Architect Call Flows Genesys Cloud CX administration configuration and implementation. Should have developed Architect Call flow from scratch for Routing / Agent & Queue selection Logics, hand-on experience in Cloud API's / On-Prem API's integration. Strong experience in developing Java Scripts/Node.js, REST and SOAP APIs and Genesys Cloud API's. Experience in creating Workspace dashboard for monitoring Queue Activity, Agent performance, and Interactions. Strong experience in Genesys Cloud Admin configurations including - Contact Center, Telephony, Integrations, Routing, people, and permissions, Outbound etc., Experience in building / integrating AI BOT's to Routing framework. Experience in installing and configuring APIs through Genesys AppFoundry. Experience is troubleshooting various Genesys Config and Routing related issues.

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Experience: Prior experience in Genesys On-Prem solutions, understanding about various Genesys components and composer development. Exposure in advance JAVA (J2EE/JSP) developments and/or advance API development/scripting integrations. Telecommunication background and experience with VOIP/SIP/CTI standards and technologies. Preferable to have, Genesys Cloud CX - Certified Profession and Genesys Cloud CX- Architect Specialist

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off