Genesys Cloud Engineer
Thinkbyte Consulting, Inc.
yesterday
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
IntermediateJob location
Tech stack
HTML
JavaScript
API
Cloud Computing
Disaster Recovery
H.323 Protocol
Microsoft SQL Server
Routing
Network Protocols
Performance Tuning
Salesforce
Web Services
Genesys
Performance Monitor
Requirements
- 6+ years of experience in telecom/contact center engineering, including 2+ years with Genesys Cloud (PureCloud) and Genesys certification required
- Strong hands-on expertise in IVR/ACD scripting, Architect flows, and Omni-channel routing (Voice, Chat, Email)
- Experience supporting ACD, dialer, call recording, WFM, SIP/H323 troubleshooting, and telecom performance optimization
- Proficiency with Genesys Cloud APIs, REST/Web Services, HTML, JavaScript, and SQL Server integrations
- Experience integrating Genesys Cloud with Salesforce Voice Cloud and third-party platforms
- Strong background in Tier 3 support, root cause analysis, disaster recovery planning, and telecom capacity/performance monitoring
- Working knowledge of network protocols, unified communications systems, and call center infrastructure best practices
