Site Manager - Data Center Operations

An industry-leading organization is seeking an experienced Data Center Operations Manager to lead and scale multi-site operations teams across a campus or regional portfolio of mission-critical facilities.

This is a high-impact leadership role responsible for overseeing data center operations, ensuring infrastructure availability, reliability, and performance consistently meet or exceed SLA commitments. You will drive operational strategy, build high-performing teams, and oversee the full lifecycle management of critical data center infrastructure.

Operational Leadership & Strategy

• Lead and scale an operations organization of 10+ technicians and specialists across multiple data center facilities.
• Own end-to-end operational accountability for uptime, reliability, security, and availability.
• Act as senior escalation point for critical incidents and oversee incident and change management processes.
• Develop and execute operational strategy aligned to business growth and campus expansion plans.

Team Development & Workforce Planning

• Hire, develop, and manage cross-functional teams including Facility Managers, Operations Technicians, and Logistics Specialists.
• Build organizational capability through structured performance management, coaching, mentoring, and career development.
• Forecast headcount needs and establish staffing models to meet current and future demand.
• Lead succession planning and long-term talent development initiatives.

Service Delivery & Operational Excellence

• Oversee ticket management, work prioritization, shift scheduling, and on-call rotations across facilities and logistics teams.
• Drive operational KPIs including uptime, MTTR, MTBF, capacity utilization, inventory accuracy, and cost efficiency.
• Lead structured post-incident reviews, root cause analysis, and corrective action planning.
• Champion continuous improvement, automation initiatives, safety programs, and environmental sustainability efforts., * Partner with Engineering, Program Management, Supply Chain, Construction, and Product teams to deliver business objectives.
• Lead change management initiatives and implement new technologies, processes, and operating models at scale.
• Influence senior stakeholders and ensure alignment across operational and strategic priorities.

Do you have experience in Vendor management?, Do you have a Bachelor's degree?, * Bachelor's degree in Engineering, Business, Operations Management, or equivalent experience.

• 5+ years of experience in data center operations, mission-critical facilities, or IT infrastructure.
• 2+ years managing teams of 10+ employees in a 24x7 environment.
• Demonstrated success meeting or exceeding availability and reliability SLAs.

Technical Expertise

• Strong understanding of data center infrastructure including power distribution, cooling systems, server hardware, networking, and facility operations.
• Experience with incident management, change management, and vendor oversight.
• Data-driven approach with strong analytical and problem-solving capabilities., * 8+ years in data center operations with 4+ years managing larger teams.
• Experience within hyperscale environments or Tier III / IV facilities (50MW+ campuses).
• Familiarity with operational excellence frameworks and large-scale campus environments.
• Strong executive communication skills with the ability to influence senior leadership.

$150,000 - $180,000 a year Paid time off, Vision insurance, Dental insurance, Stock options, Pension plan Buffalo, NY, * Base salary range: $150,000 - $180,000, dependent on experience, skills, qualifications, and location.

• Equity participation (stock options).
• Retirement / pension plan (in line with local norms).
• Comprehensive health, dental, and vision insurance.
• Generous PTO policy.