Technical Repair Specialist

• Maintain inventory control of replacement parts (RP) inventory. Conduct inventory of RP stock at pre-determined schedule. Report status of inventory against pre-determined safety stock levels.
• Perform, follow the internal repair process in SAP which includes but is not limited to creating/updating repair work orders, communicating and quoting of our customers, as well as shipments and billing of the same.
• Perform evaluation, warranty repair, and upgrading of customer products. In addition, all returned parts from the field, creating returned parts inventory repair and test returns.
• Work to close tolerances using required gauges and inspection/testing knowledge.
• Work from blueprints, drawings, sketches and verbal instructions.
• Coordinate and administer the flow of technical services for each in-house repair service.
• Develop, procure and follow up with customers, contracted field service, sales and production personnel over matters about parts orders, repair orders, technical information and field-dispatched repairs.
• As the key liaison technical business representative, interact with other Mizuho OSI departments, service providers and hospital operating room supervisors, nurses, doctors, purchasing, biomedical technicians and technical field service representatives.
• Assist in the investigation of product issues or service programs and may also develop and deliver service training.
• Provides status reports to management as necessary and required. Complete documentation for variance reporting, ECNs, etc.

• Requires 4-6 years of related experience. Associate's degree in electrical, mechanical applied science or equivalent. Technical service exp. Understanding of surgery equipment or procedures, exp. with medical instruments is a plus.
• Ability to read technical drawings/schematics commonly developed in AutoCAD or other similar programs.
• Ability to use computer applications such as Word, Excel, Outlook and CRM software (i.e. SAP).
• Ability to use testing equipment such as: multi-meter, oscilloscope, torque wrench, soldering equipment, wire crimping tools
• Knowledge of shop practices, standard machines and materials.
• Strong written and verbal English communication skills are required.
• Excellent diplomacy and negotiation skills in order to handle distressed customers and technical and business situations at Mizuho OSI, and create successful internal relationships.
• Ability to quickly problem-solve and find solutions to problems as they arise with regards to client contact, logistics, procurement and product within the framework of Mizuho OSI business practices.
• Ability to follow-up, task ownership, enthusiasm and diligence to see tasks effectively communicated and completed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary range: $32.69-$37.50 hourly+ annual potential bonus + comprehensive benefits package, At Mizuho OSI, we believe better solutions and decisions are born of diversity and are proudly an EEO/AA employer. We offer a comprehensive benefits package that includes: medical, dental, vision, life insurance, 401k with matching, educational assistance and more.

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company's portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products., Mizuho OSI is an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws. Mizuho OSI conducts criminal conviction background checks and drug screening through a third-party screening vendor which includes searches of address history, criminal convictions, court records, education verification, employment verification, and reference checks. In addition, depending on the nature of the position for which you are applying, a motor vehicle driving report, a credit report, and/or ID checks in other non-U.S. countries are also included. Criminal conviction background checks will run after an applicant has received and accepted a conditional offer of employment. After a conditional offer is made and before any background check is performed, applicants will receive background check disclosure and consent forms under state and federal laws, such as the Fair Credit Reporting Act and the Investigative Consumer Reporting Agencies Act. Existence of a criminal record is not an automatic bar to employment. An assessment will be made about whether the conviction has a direct and adverse relationship to the job in question. No job offer will be withdrawn, and no adverse action will be taken against any employee, based on the results of a criminal conviction background check, without an individualized assessment of whether the applicant's conviction history has direct and adverse relationship with the specific duties of the job in question. Top Reasons To Join The Mizuho OSI Team * Privately held company with a tradition of market leadership and best-in-class innovation * Fast-paced entrepreneurial culture focused on dramatically improving patient outcomes through personal empowerment * Emphasis on continuous improvement and celebration of our values of R.E.S.P.E.C.T. and the Mizuho OSI Way. * Create innovative solutions designed and manufactured at our HQ in Northern California The Mizuho OSI Way In 1978, we set out to change the way patients undergo surgery. As a Mizuho OSI customer, you can expect our commitment to the following… * We commit to your satisfaction. If you are dissatisfied, we will strive to make it right. * We do things the right way. We commit to hire people with competence, generosity and a caring attitude. * We motivate our employees to use their individual strengths to provide creative solutions, changes, and innovations. * We anticipate your needs through customer experiences, thus nurturing our relationships. Collectively, this creates an environment that enables and inspires healthcare professionals to improve the lives of patients. Dare to go further. Care to do more.