Risk Application Support Advisor

A successful Risk Application Support Advisor at Fiserv keeps our card risk application platforms stable, secure, and performing at scale. We detect and resolve production issues fast, partnering across global operations, engineering, and client teams to protect transaction integrity and meet service commitments. We continuously improve operational readiness through monitoring, automation, disciplined change execution, and disaster recovery planning.

What you will do?

• Detect, troubleshoot, and resolve production issues quickly, partnering with global teams to maintain service continuity, meet SLAs, and support client needs.
• Provide production support and incident resolution for risk applications across UNIX/Linux clusters and Java-based platforms (web services, Coherence cache management, and batch job monitoring), including 24x7 on-call rotations and escalations.
• Deploy, validate, and rollback application releases with Development, QA, and Release/Change Management; create runbooks, complete post-mortems/RCA after fallbacks, and ensure configuration management and CI best practices.
• Build and maintain automation and monitoring (scripts, alerts, Splunk/Dynatrace/ExtraHop integrations) to detect issues early, reduce mean time to resolution, and notify technical/product teams.
• Drive reliability improvements including capacity planning, performance tuning, scaling/provisioning, execution of the Risk Disaster Recovery Plan, and continuous improvement of documentation, deployment/testing strategies, and RPA/automation integrations.

• 10+ years of hands-on UNIX/Linux and Java production application support experience, including shell scripting and Oracle (SQL) operations.
• 5+ years supporting middleware/app servers and schedulers (e.g., Apache; WebSphere/WebLogic/JBoss; Control-M/AutoSys) plus experience with CI/CD and configuration management.
• Bachelor's degree in Computer Science, Information Systems, or equivalent, plus 5+ years of technical experience.
• Experience working with at least 3 of the following: NoSQL/Coherence (Couchbase/Cassandra/MongoDB/Coherence), monitoring (Splunk/Dynatrace/ExtraHop), automation (UIPath/Automation Anywhere/Blue Prism), Agile/DevOps, ITIL production support.

What would be nice to have?

• 5+ deployments or operational experiences supporting Oracle GoldenGate.
• 5+ projects delivered using RPA/automation tools (UIPath, Automation Anywhere, and/or Blue Prism).
• 1+ year of practical exposure supporting risk platforms (Falcon, Feedzai, Rule Manager, Case Management, Risk Gateway) and/or financial services/banking production support.

$110,000.00 - $186,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.