Project Manager, Salesforce

The Project Manager leads small and large project teams through discovery, design, build, and configuration and delivers solutions for our healthcare and life sciences customers. This role provides leadership and management to project teams to ensure we deliver projects on time, with quality, and on budget.

This role is the primary point of contact for the client, ensuring any risks or issues are mitigated and setting expectations for what is needed from the customer to be successful. This person will work closely with all internal project roles, including the Solution Architect, Technical Architect, and Business Analyst, to ensure services are being delivered per the project plan and agreed Statement of Work.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Leading a high-performing project team and customer through a successful design, build, and implementation by developing and establishing a comprehensive project plan that aligns with all stakeholder objectives
• Adhering to project budget and timelines by tracking resource allocations, monitored key milestone deliverables, and taken corrective actions as needed
• Proactively identifying and managing project risks by developing a robust risk management plan to mitigate and address issues promptly
• Building and leading Continuously improving on each project implementation by conducting regular project reviews, identifying lessons learned and implementing best practices for future projects.

You will accomplish these outcomes through the following responsibilities…

• Strategically build relationships with relevant customer sponsors and stakeholders with each project to actively identify and create future opportunities, customer references, and develop a robust industry network of contacts
• Own overall project management during an engagement; participate in discovery and requirement workshops to define and prioritize requirements, collaborate with project team members to design appropriate solutions, execute projects in a timely manner with clear expectation setting and communication to all stakeholders
• Manage day-to-day operational aspects of a project and scope and effectively apply our methodology or client's methodology if being used and enforce project standards; create, maintain, and own standard project deliverables (status decks, milestone kickoff decks, project plans, burn reports, RAID logs, build progress trackers etc.)
• Manage timelines, budget, and scope deliverables as documented in the SOW. Accurately communicate and report the project status to reflect risks or issues that may impact schedule, budget, or quality
• Proactively identify and manage project risks; Escalate and work to resolve major risks and issues so a mitigation plan can be developed
• Create and execute project work plans and revise as appropriate to meet changing needs and requirements
• Identify staffing needs and determine individual project team member responsibilities
• Contribute and drive the change order process by working with the practice and functional leads, create initial documentation including estimates, assumptions, deliverables, and timelines
• Participate in customer training and other implementation initiatives as part of overall project deliverables

• 5+ years of professional experience in project management
• Life Sciences/Pharmaceutical industry experience
• Project management experience with software or custom development implementations experience - ideally in a consulting environment
• Proven ability and experience working in a collaborative environment to meet client needs with the ability to work across global teams, both internally and externally, to influence project contributors and stakeholders at all levels
• Demonstrated analytical and strategic-thinking skills and experience with the complete lifecycle of complex enterprise projects; understand core project management concepts, data modeling, theories, practices, and methods
• Experience facilitating meetings, demonstrate brainstorming/consensus building skills, and interacting with project sponsors at all levels
• Detail-oriented with the ability to quickly assimilate and apply new concepts, business models, and technologies.
• Demonstrated experience with Waterfall and/or SCRUM methodologies

Additional skills and experience we'll prioritize…

• PMP/SCRUM certification
• Experience with CRM software, preferably Salesforce (Salesforce certifications are a plus e.g. Admin/Platform App Builder)
• Experience with Salesforce and/or CRM implementations within the Life Science and healthcare space

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That's why we built the Healthcare Map - the industry's largest, most complete, precise view of the U.S. healthcare system - by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare's most complex questions for our partners. Across the healthcare ecosystem, we're helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver "wow," and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease - and enjoy the journey along the way., At Komodo, we're not just witnessing the AI revolution - we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work - from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success. Join us in shaping the future of healthcare intelligence. Where You'll Work Komodo Health has a hybrid work model with hubs in San Francisco, New York City, and Chicago. Roles vary - some can be performed from anywhere in the country, others are scoped to a specific region, and some are based near one of our hubs. For hub-based Dragons, we're building intentional in-office rhythms alongside the flexibility that's core to how we work. Whatever your setup, expectations will always be clear before you join.