Bus Systems Analyst Entry job in Atlanta
Role details
Job location
Tech stack
Job description
This is a professional position responsible for project and end user support of administrative information systems within a group of Business Analysts responsible for ensuring that service goals and objectives are accomplished within prescribed time parameters, within budget, while taking a holistic approach to the integration of the applications. The role of this position is production and project support and planning activities that are aligned with strategic and operational improvements and initiatives.
Under the general supervision of the Manager of the application area and in coordination with the lead analyst, the employee will interpret and respond to user problems related to information systems and perform project task assignments. The employee will work closely with technical and managerial staff to develop and improve support procedures and ensure specific project goals are accomplished as a team. The employee initiates and owns project improvement initiatives, production support, and project related tasks within their functional area of expertise.
Tasks are varied in nature and often time critical. The customer base and the service environment are complex. Identification of and adherence to IT best practices and standard operating procedures for service area are important, however, flexibility in meeting the needs of customers is also a key consideration.
Responsibilities
Essential Duties and Responsibilities
- Provide functional support to institutional users on Human Resource Information Systems (HRIS)
- Work with other subject matter experts to support the integration of various application systems between multiple core application systems.
- Troubleshoot and resolve application issues requiring high-level business expertise.
- Assist in the analysis of requirements, design and development of solutions to meet business requirements.
- Participate in the documentation of functional requirements, system design specifications, use cases, workflow diagrams, and interface designs.
- Work closely with senior Business Systems Analysts to assist in the development of custom solutions and fixes.
- Provide 24/7 on-call rotational support of applications.
- Participate in implementing appropriate testing strategy, and prepare resulting test cases and scenarios.
- Perform system testing and assist with Institutional constituents in user acceptance testing as applicable.
- Support change control process and associated tools to fully document and manage application changes.
- Provide content and identify areas that require change for end-user documentation (i.e. Business Process, training, Known issues, release notes, etc.).
- Ensure requirements are defined for any changes.
- Analyze the impact of changes and resolve any conflicts.
- Document modifications and work with technical analysts to deliver application program modifications and improvements to end users.
- Participate in upgrade, patch, and fix analysis and system testing.
- Provide end-user training.
- Participate and lead inter/intra departmental business process improvement initiatives.
- Attend relevant training seminars as permitted by workload and budget constraints.
- Participate in organization or system-provided training regarding changes in administrative services law, rules, and regulations.
- Other duties as assigned.
Customer Service
- Maintain a consistent, high-quality, customer-focused orientation when developing and supporting services for both internal and external users.
- Treat customers, staff, and co-workers with respect, courtesy and tact listen well and maintain a professional relationship.
- Communicate with customers and obtain all required information necessary to determine and address their specific needs tactfully explain how organizational computer system functions apply to them.
- Provide clear, accurate information explain procedures or materials or provide supplemental information anticipate problems and questions., * This position will not be required to drive as a regular part of its daily responsibilities.
- This role is considered a position of trust.
- This position does not require a purchasing card (P-Card).
- This position may travel 1% - 24% of the time to attend off-site meetings and/or training.
- This position does not require security clearance.
Background Check
Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.
For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.
Requirements
- Requires good interpersonal communication skills to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Good written communication skills are also required for writing reports and business correspondence.
Other Skills and Abilities
- Must be flexible, well-organized, and team-oriented. Must be flexible, well-organized, and team oriented.
- Must be able to work on a schedule that includes nights, weekends or holidays when required to address escalated issues., * Bachelor's degree or equivalent or equivalent combination of education and experience., * Bachelor's degree in information technology, business, or related discipline.
- Exposure to or experience supporting HR or ERP systems (through internships, academic projects or prior employment)
- Exposure to system testing, requirements gathering, or workflow documentation
- Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.
- Solid understanding and progressive work experience as a functional analyst supporting a complex human resources information system
Knowledge, Skills, & Abilities
- Customer-focused mindset, with the ability to provide high-quality support through clear communication, thorough information gathering, and efficient problem-solving.
- Strong written and verbal communication skills to clearly present ideas, updates, and solutions to stakeholders.
- Detail-oriented with excellent interpersonal and collaboration skills, fostering positive relationships and team cooperation.
- Exceptional organizational and time management skills, with the ability to manage multiple priorities and meet deadlines effectively.
- Ability to collaborate with diverse teams, including staff, technical personnel, leadership, and functional end-users.
- Adaptability to thrive in fast-paced environments with shifting priorities, while maintaining responsiveness to end-user needs.
- Advanced research, problem-solving, and critical thinking abilities to drive insights and solutions.
