Events Registration & Technology Specialist

The Events Registration & Technology Specialist plays a critical role in supporting the planning, execution, and continuous improvement of organizational events and meetings, with a primary focus on event registration, communication, and housing builds using event technology. This role is responsible for configuring and managing event registration platforms, supporting event operations, and ensuring accurate, timely communication and reporting. Working closely with the Events team and internal stakeholders, this position helps deliver seamless event experiences by leveraging technology and supporting standardized processes for 5-10 large-scale events.

Specific Duties Event Registration & Housing

• Configure and manage registration for 5-10 large-scale events annually within the Event Management System (Cvent).
• Translate event requirements from request into accurate registration builds, including attendee types, workflows, and communications.
• Partner with Events team members to ensure timely and accurate setup of all events in alignment with established processes and timelines.
• Maintain and update registration templates, standards, and best practices to improve efficiency and consistency.
• Generate and distribute event registration and housing reports to support planning, decision-making, and stakeholder needs.
• Monitor registration activity, identify discrepancies or data anomalies, and implement timely resolutions.
• Support and help build event registration.
• Support implementation and management of Passkey for housing, enabling real-time hotel reservations with secure payment processing.
• Improve operational efficiency through automation and real-time updates.
• Enhance the attendee experience with a seamless self-service booking process.
• Support the events team in modernizing and scaling housing operations.

Event Operations Support

• Support the execution of event technology operations, including system configuration, testing, and quality assurance (QA).
• Create and manage attendee communications, including confirmations, reminders, updates, and cancellations.
• Maintain and support a centralized "single source of truth" for all meetings and events calendars within the event management platform.
• Conduct end-to-end testing of registration builds using test profiles to ensure accuracy and functionality.
• Collaborate with internal teams to support event readiness and onsite success as needed.

Documentation & Process Improvement

• Document registration requirements, workflows, and system configurations to ensure consistency and knowledge sharing.
• Maintain user guides, process flows, and standard operating procedures related to event technology and reporting.
• Partner with Events leadership and stakeholders to continuously improve registration processes and data collection methods.
• Assist in updating meeting request forms and tools to align with evolving event and registration needs.

General Responsibilities

• Provide responsive, high-quality customer service to internal staff and stakeholders via shared inboxes and communication channels.
• Contribute to team collaboration, process improvement initiatives, and overall event success.
• Perform additional duties as assigned., To be considered for this position, you must reside within 75-miles of the Northfield, IL office and meet the in-office requirements.

Do you have experience in Wrike?, Do you have a Bachelor's degree?, * Strong collaboration and teamwork skills across all levels

• High attention to detail and commitment to accuracy
• Excellent written and verbal communication skills
• Strong interpersonal and customer service skills
• Ability to work independently with minimal supervision

Professional Skills

• Strong analytical and problem-solving capabilities
• Ability to manage multiple priorities and meet tight deadlines
• Effective time management and organizational skills
• Sound judgment and decision-making within established guidelines
• Experience working in process-driven, deadline-oriented environments

Technical Skills

• Required: Experience with event management systems (Cvent)
• Preferred: Experience with Passkey (Housing tool)
• Preferred: Experience with online booking tools (Concur)
• Preferred: Experience with Project Management Tool (Wrike)
• Basic to intermediate HTML knowledge preferred
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)

Education / Experience

Education:

• Bachelor's degree or equivalent combination of education and relevant experience preferred

Experience:

• 3+ years of experience in event technology or event operations
• Hands-on experience with event management platforms (e.g., Cvent) required
• Experience with online booking tools (e.g., Concur) preferred

Pulled from the full job description

• 401(k)

Who we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide. Our Culture * CAP employees make a meaningful difference by partnering with colleagues customers and members on challenging and rewarding work * CAP provides its employees with an energetic and collaborative work environment and encourage opportunities to further develop their skills-offering reimbursement for educational programs and participation in events that enhance your skills