Community Manager

The role of the Community Manager is to offer premiere customer service while also displaying a professional and enthusiastic personality. You will assist our clientele with a wide range of workplace experiences and service amenities. This position will service the needs of the corporate community and work in a fast-paced, multigenerational environment, with the focus of improving the workplace experience through memorable experiences. You will assist our clientele via face-to-face interaction, email, phone and through digital channels providing prompt, courteous and customer-oriented service to employees and visitors. This position requires exemplary hospitality skills, ability to multitask, strong attention to detail, knowledge of the local area, and the ability to work a flexible schedule and be a collaborative team player. Experience with running your own service line or business is strongly preferred., Requires a passion for helping people through the services we provide and making a positive difference in the lives of those you interact with daily. You will perform services such as:

• Provide consistent and exceptional customer service in a fast-paced environment.
• Deliver frontline concierge support (in-person, email, chat) with a professional, service-first approach
• Manage concierge cases end-to-end, including research, fulfillment, and CRM documentation
• Plan and execute onsite events (vendor activations, gift wrapping, etc.)
• Maintain and update CRM with partner, employee, and client activity.
• Create and update marketing content for TVs, signage, and event promotions
• Collaborate on innovative ideas and initiatives with team members and management.
• Research local vendors and services to expand concierge offerings
• Manage existing amenity service partner relationships throughout the lifecycle.
• Promote services through daily interactions and onsite engagement opportunities
• Partner with client teams and internal stakeholders to support initiatives and build professional relationships
• Manage vendor relationships and coordinate services for events and requests
• Prioritize daily workload in a fast-paced, multi-tasking environment
• Capture employee feedback and identify opportunities to improve experience
• Attend meetings and provide updates on services, events, and engagement
• Meet strict service standards, KPIs, and client expectations consistently
• Serve as an extension of the Sodexo account team and support requests when needed.
• Other job-related duties as assigned.

• Deliver top-notch customer experiences in a fast-paced corporate environment by consistently demonstrating excellent customer service skills.

• Demonstrate strong verbal and written communication and organizational skills.

• Maintain an elevated level of organization and attention to detail while adapting to new challenges and learning proprietary software.

• Project a professional and approachable image, proactively identifying and addressing client concerns.

• Foster meaningful relationships through informed conversations with employees and guests in various communication channels.

• Collaborate on innovative ideas and initiatives with team members and management.

• Demonstrate strong multitasking abilities, prioritize effectively, and handle demanding situations calmly.

• Communicate confidently and professionally with peers and executives, both verbally and in writing.

• Adapt to changing tasks and priorities, exceeding productivity, and quality standards.

• Display excellent interpersonal and active listening skills and adhere to schedules.

• Strive for excellence even in busy times, working under own initiative with a commitment to continuous learning and development.

• Possess an innovative and creative approach to problem-solving.

• Demonstrate extensive knowledge of the local area, articulating points of interest confidently to employees and guests.

Requirements: · Highschool diploma or equivalent · Must be able to manage and prioritize multiple tasks daily. · Must have excellent written and oral communication skills. · Must have reliable transportation. · Minimum 5+ years of hospitality, concierge, customer service experience · Luxury hotel, hospitality, travel industry, or residential or corporate concierge experience is an asset. · Proficient with Microsoft Office (PowerPoint, Outlook, Excel, internet, etc.)

• Medical, dental, vision insurance starting the first day of the month after hire
• Long-term and short-term disability insurance paid for by Circles
• 401k with match
• Life insurance paid for by Circles
• Generous PTO policy - Accrue up to 15 days during your first year
• Paid holidays
• One paid day off per year to volunteer
• One floating holiday per year
• Access to discount programs
• Four-week paid sabbatical every five years
• HSA/FSA account eligibility
• Access to Employee Assistance Program
• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities

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