NOC Technician II

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.\n
• Ability to work in a 24/7 operation.\n
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.\n
• Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.\n
• General understanding of network topologies, both transport and IP.\n
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.\n
• High school and 1-3 years of experience.\n

n Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x& DISA Global Operations Center (DGOC)\n \n The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell for a Network Technician at Scott AFB, IL.\n \n \nResponsible for assisting with the following duties:\n \n \n

• Create and update tickets utilizing Remedy.\n
• Monitor network events and element management failures in real-time on a 24x7x365 basis.\n
• Incident Correlation and Fault Analysis:\n
• Proactively analyze alarms\n
• Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information\n
• Identifying the fault condition and its impacts\n
• Isolating root causes:\n
• Coordinating correction of fault situations regardless of the fault in the infrastructure.\n
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.\n
• Incident Analysis (Fault Isolation):\n
• Support the fault isolation process\n
• Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs:\n
• Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.\n
• Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment\n
• Support all customers to include providing global situational awareness support.\n
• Fault Correction:\n
• Correct/replace faulty network elements, coordinating with other service providers as necessary.\n
• Verify that service has been restored upon resolution of all customer-initiated tickets.\n
• Network/Service Restoration:\n
• Restore networks and service to full operation\n
• Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.\n
• Identify failures that are attributable to a different causes and impacts\n
• Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.\n
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support\n
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.\n
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.\n
• Demonstrate general knowledge of training, standard operating procedures, and tools within O&M.\n
• Effectively communicates with the O&M team and the customer.\n
• Works directly with Shift lead and O&M leadership for guidance.\n
• Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.\n