SDA) NOC Technician IV

u2022 Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.\n \u2022 Ability to work in a 24/7 operation.\n \u2022 Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.\n \u2022 Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.\n \u2022 General understanding of network topologies, both transport and IP.\n \u2022 Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.\n \n \nRequired Education & Experience:\n \u2022 High school and 3-5 years of experience\n

n Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x& DISA Global Operations Center (DGOC).\n \n The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our \nSpace Development Agency (SDA) Operations Support Cell for a \nNetwork Technician at \nHill AFB, UT.\n \n This position requires \nU.S. citizenship and an active Secret clearance with eligibility to obtain a Top Secret.\n \n \nResponsible for assisting with the following duties:\n \u2022 Create and update tickets utilizing Service Now.\n \u2022 Independently triages and manages ticket queue in respective technology, and provides feedback and guidance for tickets of concern\n \u2022 Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.\n \u2022 Incident Correlation and Fault Analysis: \n o Proactively analyze alarms \n o Provide detailed analyses leading to resolution of the\n alarm conditions, including filtering and correlating fault\n information\n o Identifying the fault condition and its impacts\n o Isolating root causes\n o Coordinating correction of fault situations regardless of \n the fault in the infrastructure.\n o Assist in developing and maintaining a centralized,\n known error database containing defects, failures,\n causes, and repair actions including workarounds taken\n to resolve these failures in support of incident and\n problem resolution.\n \u2022 Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.\n \u2022 Incident Analysis (Fault Isolation): \n o Support the fault isolation process\n o Diagnoses and troubleshoot utilizing procedures to\n isolate where the fault occurs \n o Identify failed network element(s) i.e. systems,\n hardware, software, circuits, or facilities. \n o Activities include: testing, fault troubleshooting, fault\n localization, fault logging and assignment \n \u2022 Support all customers to include providing global situational awareness support.\n \u2022 Fault Correction: \n o Correct/replace faulty network elements, coordinating\n with other service providers as necessary. \n \u2022 Verify that service has been restored upon resolution of all customer-initiated tickets. \n \u2022 Network/Service Restoration: \n o Restore networks and service to full operation \n o Coordinate with other service providers as necessary to\n track service restoration and meet the DISN SLA and\n customer negotiated SLAs. \n o Identify failures that are attributable to a different\n causes and impacts\n o Conduct reroute and normalization of services and\n circuits due to outages, degradation, or Authorized\n Service Interruptions (ASIs).\n o Reroute routine circuits within 24 hours of notification\n o Documenting reroute in the configuration management\n database (CMDB).\n o Provide updates on outages from technicians and/or\n government incident tickets until a resolution or path to\n resolution is identified and documented in ticket. \n \u2022 Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support\n \u2022 Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.\n \u2022 Works directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.\n \u2022 Incident Escalation:\n o Fault escalation, customer coordination and\n communications, and ticket system updates and status\n reporting utilizing procedures between Tier I and Tier II.\n \u2022 Record, assess, track, and monitor incident tickets escalated to operational infrastructure.\n \u2022 Demonstrate knowledge of training, standard operating procedures, and tools within O&M. \n \u2022 Evaluates and provides feedback for training, standard operating procedures, and tools.\n \u2022 Assist in monitoring training Network controllers within O&M.\n \u2022 Assist in training junior-level Network controllers within O&M.\n \u2022 Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN.\n \u2022 Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers to assist in resolution of complex issues.\n \u2022 Demonstrates comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas. \n \u2022 Provide advanced level technical support of the DISN customer.\n \u2022 Independently works on projects or assignments for future operations within O&M and impacting the DISN\n \u2022 Resolve multi-layer complex issues that cross several NOC or domain within O&M \n \u2022 Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.\n \n