IT Field Technician

THE PHOENIX

Phoenix, United States of America

27 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Languages

English

Experience level

Intermediate

Compensation

$ 58K

Job location

Phoenix, United States of America

Tech stack

System Configuration

Dynamic Host Configuration Protocol

DNS

Virtual Private Networks (VPN)

Network Troubleshooting

System Center Configuration Manager

Software Engineering

Software Systems

TCP/IP

Wide Area Networks

Computer Network Technologies

Microsoft InTune

Computer Equipment

Information Technology

Job description

We are seeking a highly skilled and experienced IT Field Technician to join our client's team. The IT Field Technician will be responsible for providing on-site technical support to clients, including hardware and software installation, maintenance, troubleshooting, and repair. You will work closely with other members of the IT team to ensure a high level of customer satisfaction and to maintain system uptime. Your role:

Providing on-site technical support to clients for a variety of hardware and software issues.
Installing, configuring, and maintaining computer hardware and software, including kiosks, workstations, printers, and other peripherals.
Responding to help desk tickets and providing timely technical support to end-users.
Troubleshooting network connectivity issues.
Conducting regular maintenance on hardware and software systems, including updates and upgrades.
Collaborating with other members of the IT team to ensure system-wide compatibility and integration.
Maintaining detailed documentation of all technical processes and procedures.
Staying up-to-date with the latest technologies and industry trends.
Will travel with team to various locations. May at sometimes drive own vehicle (Mileage will be reimbursed)

Requirements

Bachelor's degree in Computer Science, Information Technology or a related field -OR- 3+ years of relevant experience
Ability to pass background check
Good driving record, able to pass possible driving record search
Experience with hardware and software installation, maintenance, troubleshooting, and repair.
Experience with LAN/WAN, VPNs, TCP/IP, DNS, DHCP, and other networking technologies.
Experience with SCCM and/or Intune preferred, but will train for someone otherwise qualified. Knowledge of on-premise, hybrid, and cloud only device management.
Strong problem-solving and critical-thinking skills.
Excellent communication and customer service skills.
Ability to work independently and prioritize tasks effectively.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Benefits & conditions

$24.00-26.00 per hour Come work for us! Job Title: Maintenance Technician I Pay: $24.00 - $26.00/hour pay DOE. Work Schedule: 2nd shift - 1:00pm-9:30pm (after 2-3 weeks training on first shift) Job…
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