IT Service Desk Student Assistant job in Atlanta

Reporting to the Client Support Services Manager, the IT Service Desk Student Assistant provides essential frontline technical support for the GCSU community. In this role, you will deliver high-quality customer service to faculty, staff, students, and guests through in-person and phone interactions, resolving technology issues to ensure a seamless user experience. This position requires a commitment to excellence and occasional weekend availability.

Responsibilities

Technology Support - With instruction, provide technology support in classrooms, computer labs, faculty and staff offices, and special events.

Research - Assist with various tasks including, but not limited to, conducting surveys and research, analyzing results, and generating reports

Other Duties - Perform other duties as assigned

Customer Service - Answer phone calls or greet in-person clients with a welcoming disposition while gathering details and offering support as needed., This position does not have any financial responsibilities. This position will be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel This position does not require security clearance.

Valid Drivers license. Ability to lift 50 pounds., Ability to deliver exceptional customer service while using effective phone skills involving clear verbal communication and active listening.

• Ability to lift up to 50 lbs

SKILLS Proficient use of Excel or other spreadsheet related software. Time managemnt

Georgia College & State University (GCSU) is the state's designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. As one of only three selective state institutions in the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers nationally recognized undergraduate and graduate programs that emphasize an expansive liberal arts education focused on critical thinking. Through personalized attention and award-winning, high-impact practices such as internships, service- and community-based learning, leadership development, and study abroad, GCSU prepares leaders, problem solvers and life-long learners for successful careers. The university offers small class sizes and personalized attention for optimal student engagement in a residential setting with opportunities for a variety of transformational experiences through experiential learning. The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming college town of approximately 19,000 residents in Central Georgia and located only 90 miles southeast of Atlanta. Georgia College & State University is committed to protecting academic freedom and supporting the freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct . For more information, visit us online at gcsu.edu ., The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 . Equal Employment Opportunity Georgia College & State University (GCSU) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of race, color, sex (including pregnancy, sexual orientation, and gender identity), religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by GCSU. Georgia College & State University is a national award-winning institution in areas of student success and achievement. It strives to achieve excellence in the composition of its community, educational programs, university policies, research and scholarship, campus life, employment practices, extracurricular activities, and community outreach. It is a priority of the university to be a welcoming and inclusive environment so that its campus culture will enhance the ability of its community members to succeed in their endeavors, to be respected as individuals, and to feel a sense of belonging.