Principal Site Reliability Engineer

We are seeking an experienced Sr. Principal Engineer, Site Reliability ( SRE ) to drive technical excellence within our global Site Reliability Engineering organization. This role is essential to maintaining and improving the reliability, scalability, and performance of our multi-cloud SaaS platform serving thousands of customers worldwide. The successful candidate will provide hands-on technical expertise and strategic technical direction in incident response, system optimization, and reliability engineering practices across our complex technology stack. Off hours support as needed, Technical Leadership

• Provide strategic technical direction for a team of 5+ SRE engineers across one or more geographic regions (US, Ireland, or India)

• Provide technical mentorship and guidance for team members

• Drive technical decision-making for complex reliability and performance challenges

• Conduct architecture reviews and drive system design decisions for reliability

• Lead post-incident reviews and drive implementation of preventive measures

Incident Management & Response

• Participate in enterprise-wide incident management, ensuring rapid prevention, detection, response, and resolution

• Develop and maintain runbooks and emergency response procedures

• Lead root cause analysis and ensure comprehensive documentation

• Participate in 24/7 on-call rotation and escalation procedures across global teams

• Interface with E ngineering teams and Incident Manager during critical incident resolution

Platform Reliability & Performance

• Monitor and optimize multi-cloud infrastructure (AWS primary, Azure, Google Cloud Platform)

• Ensure reliability of core services: AWS resources, Auth0/Okta authentication, databases (SQL Server, PostgreSQL, MongoDB), and legacy Java applications

• Implement and maintain SLIs, SLOs, and error budgets for assigned services

• Drive capacity planning and performance optimization initiatives

Automation & Tooling

• Design automation solutions to reduce manual operational overhead

• Develop monitoring strategies using New Relic, Grafana, and Sumo Logic

Technical Experience

• 8 + years in SRE, DevOps, or Infrastructure Engineering roles with 4 + years in senior positions

• Deep hands-on experience with multi-cloud environments (AWS required, Azure preferred)

• Strong Linux system administration and troubleshooting

• Experience with containerization (Docker) and orchestration (Kubernetes, ECS)

• Proficiency with monitoring tools (New Relic, Grafana, Prometheus)

Leadership & Communication

• Proven track record mentoring technical teams and driving technical direction

• Experience serving as senior technical leader during critical incidents

• Strong communication skills with engineering teams and stakeholders

• Cross-functional collaboration in agile environments

SRE & Operations

• Demonstrated success implementing SRE principles in large-scale production environments

• Experience with ITIL frameworks and tools

• Background in establishing and maintaining SLAs for enterprise SaaS products

Preferred

• Authentication and identity management systems knowledge

• Infrastructure-as-code tools (Terraform, CloudFormation)

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.