Senior Services Technician

Please check out the residency definition to determine if you qualify. What you will be doing: In this postion you will be helping Alaskans access programs that support independence and quality care by coordinating timely and accurate assessment appointments for ALI, APDD, PCS, and CFC. Each month, you manage a high volume of scheduling, typically arranging around 100 assessments and creating HIPAA-protected Zoom links for more than 200. You also ensure accessibility by coordinating interpreter services when needed.

You'll collaborate frequently with Assessors, clients, legal representatives, PCS agencies, care coordinators, assisted living homes, and other partners. Your organization and attention to detail will be essential for maintaining accurate documentation and ensuring all required notifications are completed in compliance with state and federal regulations.

Our organization, mission, and culture: This position is a part of the Senior and Disabilities Services' Assessment Unit. Senior and Disabilities Services (SDS) promotes health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice, and dignity. SDS and its partners are responsible and accountable for the efficient and effective management of services, and foster an environment of fairness, equality, integrity, and honesty. SDS and its partners provide quality services designed and delivered to build communities where all members are included, respected, and valued.

The benefits of joining our team: We offer a vibrant and dynamic work environment. The work our team does positively impacts the lives of hundreds of Alaskans by facilitating access to quality and safe services for individuals with disabilities, seniors, and vulnerable adults, while giving them the opportunity to live in their community of choice. We are guided by our mission to foster dignity, independence, and personal choice. Our unit promotes learning, professional development opportunities, and a healthy work-life balance.

The working environment you can expect: This position is located in Anchorage, Alaska.

Our office is in Northeast Anchorage (1835 Bragaw St Ste 350). It is near Costco, East High School, various restaurants, and a coffee shop. Parking is readily available at the building. Our team consists of 18 assessors, 3 supervisors, and 2 support staff who work closely and cooperatively under the direction of the Assessment Unit Manager. Our working environment is supportive and collaborative, where we believe in helping each other succeed.

The ideal candidate will possess some or all of the following competencies in addition to meeting the minimum qualifications listed below

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately., High school graduation or equivalent:

AND

Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration, or a closely related field.

Substitution: College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience., If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level Ensure your time and any subsequent flex promotion(s) are documented as a separate position This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental

• The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information. o AVTEC o Confidential o Correctional Officers o Marine Engineers o Mt. Edgecumbe Teachers o Supervisory o Unlicensed Vessel Personnel/Inland Boatman's Union o Exempt employees (not covered by collective bargaining)

• The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. o General Government o Labor, Trades and Crafts o Public Safety Employees Association o Masters, Mates & Pilots

• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for

• Term life (employee, spouse or qualified same sex partner, and dependents)
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Supplemental Survivor Benefits

• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

Careers with the State of Alaska offer MANY benefits