Senior Technical Analyst

The Sr. Technical Analyst implements and supports a broad range of facility-based IT&S equipment. As the key technical service resource within the facility, the Sr. Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Sr. Technical Analyst participates in 24x7 on-call support with other members of the division staff.

The Sr. Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Sr. Technical Analyst assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.

• Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products
• Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance
• Communicates and escalates incidents and requests beyond scope of ability to senior service resources
• Logs and tracks incidents and requests; reviews incident and request tracking databases
• Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
• Investigates hardware problems and performs minor system hardware and communication connection repairs
• Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Aids and trains users on proper use of division and/or facility technology
• Mentors and trains Division Technical Analysts
• Participates in facility-based IT project planning, as needed
• Effectively works with division and corporate IT&S personnel to ensure that division priorities and standards are achieved
• Adheres to and supports HCA IT&S standards, policies and procedures
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information

Do you have a valid Driver's License license?, Do you have experience in Working on construction projects?, Do you have a Bachelor's degree?, Bachelor's degree in information systems or healthcare-related field is preferred

EXPERIENCE

2 years experience Required Years of Experience

CERTIFICATE/LICENSE

Basic certification in Cisco equipment or Microsoft Products is highly desirable

Valid state driver's license and proof of auto insurance, if applicable

Pulled from the full job description

• Loan assistance
• Tuition reimbursement
• Employee stock purchase plan
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, TriStar Centennial Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Do you want to join an organization that invests in you as a(an) Senior Technical Analyst? At TriStar Centennial Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years., ITG transforms healthcare and givespeople healthier tomorrows. We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to move healthcare forward. We do this byseeking, embracing, developing, and delivering technology for patient care. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr.