IT Field Service Technician

• Troubleshoot and repair laptops, desktops, printers, RPOS from most well-known manufacturing brands.
• Replace or swap defective components such as motherboards, hard drives, memory, and screens following manufacturer guidelines.
• Validate warranty status and adhere to repair protocols.
• Document all repairs accurately in ticketing systems.
• Track and manage parts logistics.
• Verify part delivery at pick-up/drop-off locations or customer site before dispatch.
• Communicate professionally with clients to confirm appointments, explain repairs, and ensure satisfaction.
• Maintain a clean, professional appearance in line with company standards.
• Escalate unresolved issues through the appropriate channels promptly.

Do you have a valid Driver's License license?, Do you have experience in Service technician experience?, * Strong knowledge of IT hardware architecture and troubleshooting.

• Relevant OEM hardware repair certifications (or willingness to obtain).
• 2+years of experience replacing hardware warranty parts on Laptops, Printers and RPOS.
• Valid driver's license, reliable transportation and clean driving record. (mileage reimbursed).
• Ability to work independently and meet strict SLAs.

Pulled from the full job description

• Vision insurance
• Dental insurance
• Life insurance, * Health/ Medical insurance
• Life insurance
• Dental insurance
• Sick leave payments
• Internal career development program
• Vision Insurance, * This role is a Salary Non-Exempt position with a targeted salary range of $49,000 - $53,000 USD.
• Willingness to drive 50-200 miles per day.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.   If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.