Cloud Solution Architect - Modern Work / Copilot & Security

We are seeking a Cloud Solution Architect (CSA) with deep expertise in Microsoft Copilot, Security & Identity, and Modern Work to act as a trusted technical advisor for enterprise customers. This role focuses on driving Copilot adoption, removing technical and security blockers, and ensuring customers deploy Copilot securely and at scale while realizing measurable business value.

The CSA will partner closely with customer IT, security, and business stakeholders to guide architecture decisions, enable secure AI productivity, and accelerate successful adoption of Microsoft 365 Copilot, Copilot Chat, and Copilot Agents. This is a customer-facing, advisory role centered on usage, value realization, and long-term customer success, not reactive support.

This role is grounded in the approved CSA IC - AI Business Solutions (Copilot) job family and incorporates Security/Identity and Modern Work experience as core expectations.

We are looking for a Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers' AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

We are seeking a Cloud Solution Architect (CSA) with deep expertise in Microsoft Copilot, Security & Identity, and Modern Work to act as a trusted technical advisor for enterprise customers. This role focuses on driving Copilot adoption, removing technical and security blockers, and ensuring customers deploy Copilot securely and at scale while realizing measurable business value.

The CSA will partner closely with customer IT, security, and business stakeholders to guide architecture decisions, enable secure AI productivity, and accelerate successful adoption of Microsoft 365 Copilot, Copilot Chat, and Copilot Agents. This is a customer-facing, advisory role centered on usage, value realization, and long-term customer success, not reactive support.

This role is grounded in the approved CSA IC - AI Business Solutions (Copilot) job family and incorporates Security/Identity and Modern Work experience as core expectations.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience., * Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• Hands-on experience with Microsoft 365 Copilot, Copilot Chat, or Agent-based AI solutions.
• Background in Modern Work technologies (Microsoft 365, Teams, collaboration and productivity workloads).
• Experience advising on Security and Identity concepts, including identity management, access controls, governance, and data protection in enterprise environments.
• Proven ability to guide customers through complex, high-impact technical and security discussions with clarity and confidence.
• Proficient communication skills with the ability to engage both technical and business stakeholders, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others.
• Experience with Microsoft Server products and implementation.
• Experience in integrating on-premises Active Directory with Azure AD (e.g., Azure AD Connect, Active Directory Federation Services).
• Envision and deploy modern identity solutions (e.g., Azure AD Multi-Factor Authentication, Azure AD Conditional Access, Azure AD Privileged Identity Management, Azure AD External Identities, Identity Governance, Azure AD Application Proxy).
• Basic understanding of Microsoft Security services (e.g., Microsoft Defender for Identity, Azure Information Protection, Microsoft Cloud App Security, Microsoft Advanced Threat Analytics, Azure Security Center, Azure Log Analytics).
• Experience supporting secure AI deployments or productivity solutions in regulated or security-sensitive environments
• Familiarity with Microsoft security services related to identity, data protection, and compliance
• Demonstrated success driving adoption, usage excellence, and change management for Modern Work or AI solutions
• Experience working cross-functionally with security, product engineering, and account teams.

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.