IT Specialist

As an IT Specialist at Danfoss, you will be the person our colleagues rely on when they need fast, reliable, and expert technical support. Your work will keep our people connected, productive, and able to deliver on the innovations that power a more sustainable future.

You'll play a vital role in solving technical challenges, improving the digital experience, and ensuring seamless IT operations across both office and manufacturing environments. Every interaction you have-whether in person, by phone, or online-directly strengthens the way our teams work.

In this onsite role at our Loves Park, IL facility, you'll ensure that employees have the tools, access, and support they need to succeed every day.

What You'll Be Doing

Deliver second-line technical support across onsite, phone, email, and chat channels to keep employees productive and supported.

Manage user accounts, system access, and standard configurations to maintain secure and compliant operations.

Resolve incidents and service requests while driving timely follow-up and clear communication with users.

Provide hands-on troubleshooting for hardware, software, network connectivity, and local IT infrastructure to minimize downtime.

Identify recurring issues, document solutions, and contribute to continuous improvement through root-cause analysis.

Experience providing technical support for users across hardware, software, and Microsoft environments (Windows OS, Office, Outlook, Teams, Exchange, etc.).

Strong troubleshooting and problem-solving skills with an understanding of PC architecture and basic IT infrastructure concepts.

Ability to work independently, communicate clearly, and deliver service with a customer-first mindset.

Familiarity with ITIL principles and experience handling incidents, service requests, and escalations.

A background in IT support gained through education, professional experience, or a combination of both.

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You'll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.
5. The estimated annual base salary range for this position is USD $53,000 to $82,700.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.