Support Technician (Telecommunications)

• Provide first-level support to end users for telecommunications and related IT issues via phone, email, or in-person.
• Identify, research, and resolve technical problems related to voice, data, and video communication systems.
• Document, track, and monitor issues using a ticketing system to ensure timely resolution and follow-up.
• Escalate complex issues to higher-level support or vendors as needed.
• Assist in the installation, configuration, and maintenance of telecommunications hardware and software.
• Maintain accurate records of support activities, system configurations, and user interactions.
• Collaborate with network and systems teams to ensure seamless integration and performance of telecom systems.
• Provide support for VoIP systems, mobile devices, conferencing tools, and other communication platforms.

We are seeking a detail-oriented and experienced Support Technician in Telecommunications., Necessary Skills and Knowledge:

• Strong problem-solving skills and ability to plan and deliver technical solutions independently.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deliver under tight deadlines.
• Strong analytical skills and attention to detail., * Associate's degree.
• At least 2 years of experience and with providing telecom support.
• Clearance: Public Trust
• Citizenship: US Citizen by birth or naturalization

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Goldbelt Apex, a part of the Healthcare Technology Transformation Group, is a data-focused company dedicated to process and quality in every aspect. As experts in healthcare IT experts, Apex is committed to building systems for healthcare organizations to seamlessly communicate and exchange data across different systems and devices.