Change Management Shift Lead Vice President

Change Administration Analyst plays a critical role within the Cyber Security Services (CISO) team, leading efforts to ensure the seamless and secure implementation of production changes. This senior individual will be responsible for orchestrating the monitoring, validation, and timely approval of change records, acting as a Subject Matter Expert (SME) to implementers, requesters, vendors, and senior stakeholders. The role demands significant independence of judgment, strong analytical capabilities, and exceptional communication skills to manage complex scheduling conflicts, drive process improvements, and maintain robust data quality throughout the change lifecycle., * Provide advanced technical guidance and expert support to implementers, requesters, and vendors on change administration processes and best practices.

• Proactively monitor and manage change record queues, ensuring accurate reception, assignment, and progression of tickets.
• Conduct thorough validation of change records for completeness, accuracy, and adherence to established policies and standards.
• Effectively mediate scheduling conflicts and issues, negotiating "green zones" to minimize operational impact and ensure timely change execution.
• Champion timely task acceptance and secure necessary approvals, meticulously tracking progress and resolving bottlenecks.
• Maintain clear, concise, and proactive communication regarding the status of change records to all relevant stakeholders.
• Establish and leverage robust communication channels to escalate complex items and ensure swift resolution by appropriate parties.
• Contribute significantly to the continuous improvement log and trend reports, identifying opportunities to enhance the change approval process and ongoing education for clients and customers.
• Develop and contribute to training documentation and actively participate in the testing of automated processes to improve efficiency and accuracy.
• Ensure the highest level of data quality and integrity across the entire change lifecycle.
• Mentor, coach, and provide training to new team members, fostering a knowledgeable and proficient change administration function.
• Operate with a high degree of independence and minimal direct supervision, demonstrating exceptional judgment and autonomy in decision-making.
• Act as a Subject Matter Expert (SME) to senior stakeholders and other team members, providing authoritative advice and insights on change administration.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Bachelor's degree/University degree.
• 3-5 years of relevant experience in change administration, IT service management, or a related field, preferably within a large, complex organization.
• Advanced proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Demonstrated clear and concise written and verbal communication skills, suitable for engagement with diverse audiences from technical staff to senior management.
• Proven analytical skills with the ability to identify trends, troubleshoot issues, and drive data-driven decision making.
• Familiarity with ServiceNow (SaaS), Citi Connectivity Registry (CCR), Citi Marketplace (CMP), Understanding network, firewall, proxy, application changes and Enterprise Entitlement Review System (EERS) is highly advantageous.

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.