Computer Repair Technician I

The Syracuse City School District is undergoing a new phase of innovation and transformation with the goal of ensuring that all students graduate high school with the skills needed to be ready for college and career. For Syracuse, all means all - including students who fall behind academically or have been considered "hard to support" for a host of reasons. The School Board and Syracuse community have charged the Superintendent with improving student achievement, and he is seeking a dedicated and diverse team of school leaders and teachers to partner with him in moving the district toward its goals. The Syracuse City School District represents 34 schools and 4 alternative education programs, serving 19,000+ students Pre-K-12 of whom 77% qualify for free or reduced-price lunch, 18% are served by the Office of Special Education and 78% are students of color., The work involves responsibility for all personal computers and communication lines including installation and testing of new equipment, diagnosis and repair problems with computer boards, hard disks, floppy drives, monitors and printers. Unlike a Computer Equipment Maintenance Specialist, an employee in this class performs technical repairs and upgrades to the computer system hardware; investigates problems with the aid of diagnostic software disks, logic probes, voltmeters and oscilloscopes. An employee in this class is a member of an automation team where the emphasis is on hardware problems and repair. Supervision is received from an administrative supervisor but an employee in this class will function independently, with little supervision over the technological aspects of his/her job. Although an employee in this class instructs others on the proper use of the computer equipment, supervision is not a function of this position. Does related work as required.

TYPICAL WORK ACTIVITIES

• Installs, checks and tests new equipment for reliability.
• Diagnoses problems with the equipment and ascertains the best and most cost- effective method(s) for solving them.
• Troubleshoots and repairs problems with computer boards, hard disks, floppy drives, monitors and peripherals.
• Troubleshoots the phone system when it malfunctions.
• Recommends state-of-the art methodology and necessary equipment to better serve the public and accomplish the departments goals.
• Investigates problems with the use of diagnostic software, voltmeters, logic probes and Oscilloscope.
• Solves problems associated with software compatibility.
• Interacts with manufacturer's engineering department regarding difficult equipment repair problems.
• Instructs personnel on proper use of equipment.
• Assists in preparation of specifications for the purchase of new electronic equipment.
• Assists Communication Network Analyst in connecting computer hardware to campus network and outside services.
• Keeps current with changing computer technology.

• Good knowledge of principles and practices of diagnosis, maintenance and repair of personal computers, Hard disks, floppy drive and electronic components.
• Good knowledge in the operation of personal computers and their operating systems.
• Good knowledge of communications protocol.
• Skill in the use of electrical and electronic testing equipment and tools.
• Ability to work with others in a "team" environment; strong interpersonal skills.

MINIMUM QUALIFICATIONS

Promotion:

Two (2) years of permanent competitive class status in the title of Data Center Help Desk Operator or Help Desk Operator

Open Competitive:

A. Graduation from a regionally accredited or New York State registered college or university with an associate's degree in electrical technology or a closely related field and one (1) year of work experience, or its part time equivalent in the repair and maintenance of microcomputer systems; or,

B. Completion of a course in technical computer repair from a recognized technical business or training school and two (2) years of work experience, or its part time equivalent, in the repair and maintenance of microcomputer systems; or,

C. Three (3) years of work experience or its part time equivalent, in the repair and maintenance of microcomputer systems; or,

An equivalent combination of training and experience as defined by the limits of (A), (B), and (C)

WORKING HOURS: This position will work 40 hours per week, 12 months per year. This position is full-time. This position is non-exempt.

SALARY: The current starting salary for this position is $33.16 per hour per the Unit 6 contract.