Technician Standard II - IT Coordinator II
Mindlance
Washington, United States of America
1 month ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Washington, United States of America
Tech stack
Microsoft Windows
Microsoft Outlook
Codecs
Microsoft Office
SharePoint
Cisco WebEx
Cisco networks
Job description
- Providing support to clients both at headquarters (HQ) and in country offices (CO) through a wide range of job duties including:
- IT support and troubleshooting of client provisioned hardware, software, and applications
- Client IT training and outreach
- Direct desk side and remote support
- Virtual meeting support; and configuration and provisioning of standard devices.
Requirements
- Excellent verbal and written communication skills
- Excellent customer service skills
- Advanced skills in supporting Windows computers and Apple mobile devices.
- Advanced skills in supporting Microsoft suite products, e.g. Copilot, Office, Outlook, Teams, SharePoint and OneDrive on Mobile and PC, as well as browser-based applications.
- Advanced skills with virtual meeting software and hardware, including Cisco products, such as WebEx and videoconference codecs, as well as MS Teams and Zoom.
