DevOps Engineer

We're looking for a Senior Site Reliability / DevOps Engineer to help operate, scale, and continuously improve highly reliable SaaS production platforms. These are running across large-scale, distributed environments. In this role, you'll focus on operational excellence, automation, observability, and performance to ensure availability, reliability, and scalability for customer-facing services. You'll own impactful initiatives end to end, lead incident response when it matters most. Also you'll partner closely with engineering teams to deliver durable improvements that directly impact customers.

About the Team

You'll join an experienced SRE/DevOps team passionate about reliability and automation. We foster collaboration, fair on-call rotations, and data-driven decisions. Together, we build resilient systems and efficient operations that power our SaaS platform.

Responsibilities

• Operating, scaling, and continuously improving SaaS production platforms across distributed environments

• Designing and implementing zero-downtime solutions for highly available services (99.999%)

• Developing and maintaining disaster recovery (DR) strategies across datacenters in multiple regions. Developing and maintaining automation, tooling, and scripts to improve deployment efficiency and reduce manual operations

• Implementing and enhancing monitoring, alerting, and observability to proactively detect and prevent issues. Analyzing system behavior and performance data to identify bottlenecks and optimization opportunities

• Owning system performance, availability, and scalability for customer-facing services. Leading incident response efforts, conduct root cause analysis, and implement long-term remediation

• Creating and maintaining runbooks and operational documentation to standardize procedures. Define, track, and improve service reliability using SLOs, SLIs, and operational metrics

• Providing operational input into platform and architecture decisions affecting SaaS services. Mentor engineers and share operational best practices across teams

• Participating in on-call rotations, incident management, and after-hours or weekend work for application releases and deployments

• 6-10 years of experience supporting and operating SaaS production systems in DevOps or SRE roles

• Bring experience designing highly available systems with dynamic uptime targets (up to 99.999%) and hands-on experience planning and executing multi-region disaster recovery (DR) strategies.

• Bring deep experience operating distributed systems in customer-facing production environments. Experience building and maintaining automation and operational tooling

• Have deep understanding of system reliability, availability, scalability, and performance optimization with hands-on experience with monitoring, observability and alerting platforms.

• Provide background in incident management, including on-call operations and root cause analysis

• Able to deeply understand the services you support, including dependencies and failure modes. Proven track record of owning and delivering operational improvements end to end

• Champion collaboration and communication skills

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways., $98,900.00

Maximum: $228,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment., Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.