Systems Application Administrator

The Systems Application Administrator position is responsible for the use and configuration of operational applications used by each employee in their perspective job functions. This position is fast paced and ever-changing and requires regular management of changing priorities. The IT Infrastructure group within Zoot is responsible for designing, constructing, and maintaining the foundational information technology systems employed by the company to do business. This includes all aspects of the live hosting environment for our proprietary software. For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting-edge data sources to help reduce risk, * Design, implement, and support system applications such as Jira, Confluence, Jenkins, Java, & etc.

• Assist with evaluating and recommending IT solutions, products, and services.

• Work with other personnel/departments to analyze requirements and alternatives and make acquisition recommendations.

• Plan, coordinate, and implement security measures to protect data, software, and hardware.

• Maintain and administer deployment standards for system applications, updates, and patch management.

• Install new software releases and system upgrades, evaluate and install patches, and resolve software related problems.

• Diagnose, troubleshoot, and resolve software and other system problems, and replace defective components when necessary.

• Perform routine maintenance and backups for the supported system applications as necessary.

• Monitor and evaluate the performance of system applications.

• Provide technical support, training and documentation to the IT team and auxiliary departments.

• Respond to requests to assist in critical problem resolution, including after-hours support needs.

• Utilize ticketing system to track defects and requested enhancements.

• Use Change Management and Release Management processes to make changes to the corporate environment.

• Plan, coordinate, and implement hardware and software replacements or upgrades, using automation where applicable.

• Participate in scheduled monthly maintenance windows.

• Track time daily as required by accounting.

• Compliance with and knowledge of Zoot's Policies and Procedures, Code of Business Conduct, and Employee Agreement.

• Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal customers.

• Other duties as assigned - it is understood that this list of major duties and responsibilities is not an all-inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.

• High School Diploma
• Bachelor's Degree in Computer Science, Software Engineering, or related fields preferred.
• 2+ years of experience providing technical support or IT administration. Proficiency in Atlassian products and experience in Cloud migration.
• Or an equal combination of education and experience., All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.

This position will take place primarily in an office setting. It is generally expected that employees, and specifically this position, regularly and consistently report to work on-site at Zoot's headquarters and work between 40-45 hours per week. This will include working during Zoot's "Core Hours" which are between 9am-4pm Mountain Time Monday-Friday. This position may require travel. Occasional nighttime and weekend work is required within the position.