Systems Administrator 2

Location: Boonville MO office will be home base, however they will be traveling back and forth between Boonville and West Plains, MO office. (2.5-3 hours travel time one way); Resource will need to travel between offices at least 1x a week ( resource will be reimbursed mileage and travel time as well)

On-Site Full Time Role

Daily Schedule: Monday thru Friday; 1st shift ( depending on travel time )

Position's Contributions to Work Group:

• Provide shop floor Level 1 LAN and WLAN network support, machine control support and digital display support

• Maintain and administer computer networks and related computing environments

• Perform data backups, Windows patching and disaster recovery operations

• Perform firewall access administration

• Provide server support

• Perform security risk mitigation

• Work closely with Manufacturing and Facilities engineering staff, Technical Support & Troubleshooting

• Analyze and resolve user incidents and service requests.
• Install, deploy, maintain, and administer computer networks and related computer environments including application software, desktops, laptops, printers, scanners, and other peripherals.
• Provide support via phone, chat, or in-person-whatever the situation calls for.
• Perform system updates, including Microsoft security patches and antivirus definitions.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Perform data backups and disaster recovery operations.
• Partner with Segment CISO on Cybersecurity concerns and vulnerabilities.

Incident Management & Documentation

• Track and manage tickets using internal or client ticketing systems.
• Maintain service level agreements (SLAs) through timely and effective resolution.
• Create and update knowledge base articles and user documentation.
• Write clear procedures and instructional materials to support self-service.

Collaboration & Communication

• Coordinate with third-party vendors and service technicians.
• Meet with users to understand and resolve recurring issues.
• Communicate technical solutions in a user-friendly manner.

2-4 years' experience required

• Associates and Bachelor's degree preferred but not required.

Required Technical Skills

(Required)

• 3-5 years of network experience required (demonstrated experience of basic network skills, ping machines, checking network cables).

• Good verbal and written communication skills, problem solving skills, customer service and interpersonal skills are required.

• Candidate must have the ability to work independently and manage their time as well as being a collaborative team member.

• Candidate must display ability to identify, interpret and evaluate system and network requirements.

• Strong ability to troubleshoot and make system changes as needed to resolve issues is a must.

• Basic ability to identify, interpret and evaluate system and network requirements.

• Basic knowledge of computer hardware and software.

• If candidate has network experience, good troubleshooting and interpersonal skills, all other job duties are trainable.

Soft Skills

(Required)

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

• Basic ability to work independently and manage one's time., * Computer networking: 4 years (Required)

• Incident management: 3 years (Required)